Question about GE Monogram Side by Side Refrigerator

2 Answers

I've set the freezer as low as it will go but it

My freezer's temperature has been hovering around 20 degrees or higher. Ice cream's melted. :(

I had it set to the recommended zero degrees and recently put it as low as it will go (-6degrees) but it continues to stay at about 20degrees.
The freezer's suction seems to be functioning properly-- when the freezer is closed, its closed.

Posted by on

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,059 Answers

The evaporator coil behind the cover on the back wall inside the freezer will ice up under normal conditions. Every 8 to 10 hours for around 20 minutes the defrost timer (or in most newer models the electronic adaptive defrost control) will turn the defrost heater on to melt the built up ice. There is a defrost thermostat which prevents the heater from overheating the freezer by breaking the heater circuit when the temp reaches close to 32 degrees F. The entire cooling system shuts off during the defrost cycle and starts back when the timer advances through the cycle.

If this ice is not melted it will continue to build up until the air can’t flow over the coil to circulate the cold air through the freezer and into the fridge. The temperature change in the fridge is usually noticed first followed by the freezer.

If the defrost thermostat is bad, it can prevent the heater from coming on OR it won’t turn the heater off when it gets too warm. It is clamped to the evaporator coil at the top to sense the temp. If it appears to be misshapen it is bad.
With an ohm meter it should show continuity when cold and none when warm.
You can also bypass(disconnect the two wires plugged into it and twist them together) the thermostat to see if the heater comes on then. If it does then you know the thermostat is bad and needs replaced.

The defrost heater is located on the evaporator. It is in a tube which is at the bottom and can also go up the sides of the evaporator. On some types you can see a burnt spot if it’s bad. With an ohm meter it should show continuity from end to end when disconnected from the wiring in the freezer. You can also test the wiring for voltage when it’s in the defrost mode.

If you have a defrost timer you can test it. It can be located under the fridge behind the kick panel on the front. Some are in the fridge with the controls at the top. You can turn the defrost timer till it clicks and everything shuts down. The heater should now come on. If it does, replace the timer because that means the timer is not running. If it doesn't, check the heater and defrost thermostat. Turn the timer again till everything starts back up to end the defrost cycle.

If you have an adaptive defrost control instead of a timer, replace it if the heater and thermostat test good. It is located in the fridge with the controls in some models and on the back in others. You can post your model number into one of several appliance

Posted on Jul 09, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

Hi, the same exact thing happened to our GE Monogram. I had a tech come out and it is the evaporator and heat exchange that is bad and leaking Freon. The Monogram has a 12 yr warranty on sealed parts but the labor is only covered for 5 years. Good luck! Tammy

Posted on Jul 05, 2013

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Freezer in my refrigerator is not freezing some things like ice cream and ice pops solid


Get a freezer dial thermometer (about $5-10 at grocery or box store) and check the temperature, then adjust the freezer (NOT refrigerator) setting dial (usually just inside the top of the cold cut section) a number at a time colder and see how that changes the temperature.
Vegetables and ice cubes freeze hard at about 28-30 degrees F, so freezers are usually set at about 5-10 degrees F, and not above 15 for safety. However, ice cream that is high in cream content generally will be runny to about 25, and soft down to about 0-10, so you may need to set your freezer as low as zero degrees F.
The comment on cleaning the coils is very important - you should do that about yearly, or more often if you have shedding pets. Be gentle with them - you do not want to bend them, as they carry refrigerant fluid, and repairs are expensive. The coils can be under or on the back of the unit, and it is best to not only vacuum them out, but also to blow them out if possible before vacuuming - with compressed air hose if you have it, else with a cleaned-out shop vac on blow setting. Be sure after you blow it out that the fan (usually accessible from the back by removing a cardboard cover after disconnecting power) is not blocked by a clump of lint - it should spin freely. The compressor (roundish tank with wires and tubing coming out of it) should also be blown / brushed off, as lint accumulation makes it run hotter, which reduces freezing capacity.
Also - try putting your ice cream as low in the freezer unit as possible (cold air sinks), and as far back as possible so it does not warm up as much when you open the door. Side-by-sides are bad for this, because all the cold air pours out every time you open the door. You might also try packing something around the ice cream to reduce the effect of opening the door - like bags of frozen vegetables, for instance, or even a wrapped layer of cardboard (although that will also make it take longer to initially freeze).

Jul 06, 2015 | Kenmore Refrigerators

1 Answer

Temperature issues in GE Profile Refrigerator Freezer, what to do?


Sounds like an inefficient compressor or possible overload/relay issue

Jul 25, 2013 | Maytag MZD2768G Side by Side Refrigerator

1 Answer

My freezer does not keep my ice cream hard, yet it freezes meats, etc. without a problem. What is wrong?


You don't note whether or not you've adjusted the thermostat. Ice cream (and juices) requires at least zero degrees, if not minus 5 degrees, for storage. Meats, fish, bread, etc. can become rock hard at much higher temperatures. Try setting the thermostat lower.

Jun 07, 2011 | Freezers

1 Answer

Hi. My fridge is about a month old. Although we have the freezer set at 8 degrees (the warmest it will set to), the freezer is extremely cold. Ice cream becomes rock hard (we can't even cut it with a...


This is not an adjustment issue, this is a malfunction issue. If you have a thermometer that you can place in the freezer, as opposed to any temperature readings from the freezer itself, your temps would normally be around 0 degrees F. At the warmest freezer settings, you should be around 10 degrees, which would make your ice cream very scoopable. I would contact the store you purchased it at or Samsung for a refrigerator repair service as soon as possible before they tell you its no longer covered under warranty.

Oct 04, 2010 | Samsung RF265AA Bottom Freezer French Door...

1 Answer

Ice cream will not freeze, but will make ice cubes.


Actually, it's not as you think. Ice cubes are made between 0-4 degree Celsius and ice creams are frozen below -3 degree Celsius. Your freezer temperature may be between 0 and -3 degree Celsius and that is causing the problem. An ideal freezer should have temperature between -3 and -30 degree Celsius.

Apr 20, 2010 | Samsung RS2578BB Side by Side Refrigerator

1 Answer

Ice cream and Cool Whip are soft but ham/chicken are hard


Freezer is not cold enough probably holding about 20 degrees. Try setting your temperature up for the freezer if that doesn't help you may have a problem that needs service.

Feb 14, 2010 | Kenmore Freezers

1 Answer

My westinghouse freestyle frost free 650 litre is


The fridge need to be devrosted open up freezer door take back of and look if all ice gone from freezing rods restart if same prob it looks like fan not going or heating element not workingon

Nov 08, 2009 | Westinghouse Refrigerators

4 Answers

Ice cream has ice crystals in it


Ice crystals are more prevalent in homemade ice cream because it takes longer to freeze the mix. When you can flash-freeze the ice cream to very low temperatures very quickly, there is less time for the molecules to melt and refreeze, which causes crystal formation.

ice-cream-ice-crystals-in-myawdgdmzywgx1pl2igmxr0v-3-0.jpg
Here are some of the useful tips:
1.) When the ice cream is done, transfer to the coldest part of the freezer as quickly as possible
2.) Pre-freeze the ice cream bowl before using, and pre-freeze the storage container before putting the ice cream in it and into the freezer
3.) Make sure the mix is very cold before using the machine. Maybe put the mix in the freezer for 15 minutes before starting the machine, so that it will finish faster

Hopefully this information helps a lot.

Jul 09, 2007 | Rival 8550-X 5 Quart Ice Cream Maker

Not finding what you are looking for?
GE Monogram Side by Side Refrigerator Logo

552 people viewed this question

Ask a Question

Usually answered in minutes!

Top Refrigerators Experts

KJ4QOB

Level 2 Expert

55 Answers

Da Doc

Level 3 Expert

965 Answers

Jim Akins

Level 2 Expert

82 Answers

Are you a Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...