Question about Insignia Pilot MP3 Player

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Profiling Media Files

Help! when i turn on my Insignia NS-4V24 machine, it will go past teh welcome screen to the screen that says "PROFILING MEDIA FILES" and it just stays on this screen no matter how long i keep it on!!! is there a reset button or something? or some way to fix it without losing my files?

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  • scottishman3 Jul 01, 2008

    same problem, little background info, pilot worked fine for a while, until i put it on my friends mac just to charge. after that it the pilot would not read certain songs (some error that it couldnt open up the file) and wouldnt let me delete the songs on the pilot, so i connected with the usb to delete the songs off the pilot from my laptop. tried to put the same songs back onto the pilot with windows media player sync. it wouldnt sync and immediately after when i tried to turn on the pilot it froze on the "profiling media files" thing without ever making it to the menu. held down the power 10 secs so it would turn off, then turned it back on...same problem. eventually ran out of battery, thought that would be good, but not cant even get enough battery from the usb charger to try the trick with the menu button



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To reset the Pilot completely, turn it off, then press and hold the "Menu" button in the corner. Keep holding it as you power on the device and eventually it will ask you if you want to reformat internal memory. Say yes and your done. This will erase everything you have on the player, but at least it will work again.

Posted on May 27, 2008

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Saw this on a different forum, didnt work for me, but you can try

"My 4 GB Pilot has been stuck at "Profiling Media Files" for several hours. I tried the soft reset by pushing down the power button for 20 seconds. I disconnected the battery and I set it to Hold and then tried connecting to my PC - all to no availal. The thing is stuck. And I live 3 hours from the next Best Buy there a way to flash the firmware (if I had it) to unstick the Pilot? I'd be happy to reformat the player if I just could get into the menu....
Any suggestions anybody, pleaseeeeeeee...

Fixed it...left it running and stuck on the same screen all afternoon, then - in a moment of rage - I turned if off and back on again while pressing all kinds of keys and switches and buttons and all of a sudden, a dialog popped up asking me if I wanted to format the internal drive. I did and the player is back and functioning normal!"

Posted on Jul 02, 2008


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