Question about HP Photosmart M525 Digital Camera

2 Answers

Device Not Responding

When trying to download my pictures to the computer, the computer starts to establish the connection then says device not responding. What does that mean and how do I fix it?

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  • Mike high4 Apr 19, 2008

    When I try to upload my pictures from my hp m525 camera, I get a "device not responding" error.

  • tbtj Jun 04, 2008

    New computer with Vista. Trying to download pictures. Camera tries to connect but " device not responding " message appears. Downloaded Vista compatibility program with same result. Fresh batteries put in. Any other ideas?

  • gold_havin Sep 01, 2008

    when i connect my camera to the computer a green screen pops up and itsays connecting but then it says device wont respond

  • Nora581 Nov 26, 2008

    it says establishing connection for a minute then switches to device is not responding


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  • Contributor
  • 54 Answers

For vista problems, try switching the usb settings on the camera from Digital camera to Disc Drive. This converts the camera into an elaborate flash drive/sd card reader.

I also found that the usb connection on the camera may not be responding. This means that there is something wrong with camera part and it may have to be replaced. Replacing that part is not hard to do, but it is tedious because it involves taking the camera apart (removing the main circuit board from the plastic case, removing the LCD, loosing the lens from the circuit board, loosing the circuit board from the chasis of the camera to expose the mini-card circuit board that operates the AC power and usb cable. Switched this board from another camera (m425, or m525 (same board)) and reassemble the camera in the reverse order of disassembly.

Posted on Dec 03, 2008

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  • HP Master
  • 13,433 Answers

Try removeing the batterys for a while and try again.

also try updateing your drivers and software incase there is a problem.

Posted on May 04, 2008

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The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


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The first thing I would try is to go to the manufacturers web side and download current USB drivers for you computer and device. Install the driver, reboot your computer and try to connect the device. If that doesn't work please let us know.

Apr 02, 2009 | Garmin Forerunner 305 GPS Receiver

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Trouble Downloading Pics


Here are the steps to take.

1. Establish whether or not you have a connection between your camera/computer by going to your start button, control panel, system, hardware tab and device manager. The camera must be powered on and in playback mode (should automatically go to playback mode when connected, camera's screen should go black if there is a connection). Make sure you have a fully or nearly fully charged battery in your camera.

2. Once in device manager, look under Imaging Devices. If your camera is properly connected it should show up as Canon Powershot SD800. If it shows a yellow exclamation point, there is a driver issue, and even if it doesn't show a yellow exclamation point, you may want to update your driver anyway by right clicking and having the system search automatically for driver updates. If download of driver begins, great...once finished, restart camera and your problem may be resolved. There may also be a driver available for download on the Canon website if you log onto www.powershot.com and go to the download library, select your camera from the menu and select your operating system from the dropdown menu. Look for TWAIN or WIA driver.

3. If there are any other imaging devices, you may have to temporarily disable them to avoid conflicts.

4. If you have any other imaging software running, exit or close the program in your system tray (down by your clock in the right hand corner of your computer's desktop.

5. Try again to connect.

6. If you are on a desktop, try a rear usb port vs. a front port. You can also try a different port on a laptop. After each change, try restarting camera to establish connection.

7. Go to start/My Computer and look for the icon for your camera...you will be able to download images even without Canon software loaded onto computer so this is not a software issue if you have no hardware connection. If you see the icon, right click on it and choose Get or Import pictures. From there the default Microsoft scanner and camera wizard should launch and you will be able to import your images.

8. If still no connection, try going to Start/Run and type in services.msc here you are looking for 4 services to be running. Check under status of each service and make sure it reads that each of these services are started.
  • Canon Camera Access Library 8 (if Canon software loaded)
  • SSDP discovery service
  • Universal Plug and Play Device Host
  • Windows Image Acquisition
Once all of these services are started on your computer, restart camera once again. If any of the last three services are not on your computer or are not started, connecting will be a problem.

If all of these steps fail, try purchasing an SD card reader from your local electronics store for around $12 and download images from there. Canon also offers lifetime technical support for your Powershot, so give them a call if none of these steps work or if you would like someone to walk you through it.

Best of luck to you!
MrsJGreen

Jun 04, 2008 | Canon PowerShot A75 Digital Camera

1 Answer

Canon A640/A630


If updating your Canon software on their website doesn't work, try these steps. I'm not sure what you meant about downloading to print...are you using card reader or camera to connect to PC?

Here are the steps to take.


1. Establish whether or not you have a connection between your camera/computer by going to your start button, control panel, system, hardware tab and device manager. The camera must be powered on and in playback mode (should automatically go to playback mode when connected, camera's screen should go black if there is a connection). Make sure you have a fully or nearly fully charged battery in your camera.

2. Once in device manager, look under Imaging Devices. If your camera is properly connected it should show up as Canon Powershot SD800. If it shows a yellow exclamation point, there is a driver issue, and even if it doesn't show a yellow exclamation point, you may want to update your driver anyway by right clicking and having the system search automatically for driver updates. If download of driver begins, great...once finished, restart camera and your problem may be resolved.

3. If there are any other imaging devices, you may have to temporarily disable them to avoid conflicts.

4. If you have any other imaging software running, exit or close the program in your system tray (down by your clock in the right hand corner of your computer's desktop.

5. Try again to connect.

6. If you are on a desktop, try a rear usb port vs. a front port. You can also try a different port on a laptop. After each change, try restarting camera to establish connection.

7. Go to start/My Computer and look for the icon for your camera...you will be able to download images even without Canon software loaded onto computer so this is not a software issue if you have no hardware connection. If you see the icon, right click on it and choose Get or Import pictures. From there the default Microsoft scanner and camera wizard should launch and you will be able to import your images.

8. If still no connection, try going to Start/Run and type in services.msc here you are looking for 4 services to be running. Check under status of each service and make sure it reads that each of these services are started.
  • Canon Camera Access Library 8 (if Canon software loaded)
  • SSDP discovery service
  • Universal Plug and Play Device Host
  • Windows Image Acquisition
Once all of these services are started on your computer, restart camera once again. If any of the last three services are not on your computer or are not started, connecting will be a problem.

If all of these steps fail, try purchasing an SD card reader from your local electronics store for around $12 and download images from there. Canon also offers lifetime technical support for your Powershot, so give them a call if none of these steps work or if you would like someone to walk you through it.

Best of luck to you!
MrsJGreen

Apr 07, 2008 | Canon PowerShot A710 IS Digital Camera

1 Answer

Can not download pictures


Your OS may have updated and not provided the driver for the camera. Try any or all of these steps that apply to your situation.

Here are the steps to take.

1. Establish whether or not you have a connection between your camera/computer by going to your start button, control panel, system, hardware tab and device manager. The camera must be powered on and in playback mode (should automatically go to playback mode when connected, camera's screen should go black if there is a connection). Make sure you have a fully or nearly fully charged battery in your camera.

2. Once in device manager, look under Imaging Devices. If your camera is properly connected it should show up as Canon Powershot SD800. If it shows a yellow exclamation point, there is a driver issue, and even if it doesn't show a yellow exclamation point, you may want to update your driver anyway by right clicking and having the system search automatically for driver updates. If download of driver begins, great...once finished, restart camera and your problem may be resolved.

3. If there are any other imaging devices, you may have to temporarily disable them to avoid conflicts.

4. If you have any other imaging software running, exit or close the program in your system tray (down by your clock in the right hand corner of your computer's desktop.

5. Try again to connect.

6. If you are on a desktop, try a rear usb port vs. a front port. You can also try a different port on a laptop. After each change, try restarting camera to establish connection.

7. Go to start/My Computer and look for the icon for your camera...you will be able to download images even without Canon software loaded onto computer so this is not a software issue if you have no hardware connection. If you see the icon, right click on it and choose Get or Import pictures. From there the default Microsoft scanner and camera wizard should launch and you will be able to import your images.

8. If still no connection, try going to Start/Run and type in services.msc here you are looking for 4 services to be running. Check under status of each service and make sure it reads that each of these services are started.
  • Canon Camera Access Library 8 (if Canon software loaded)
  • SSDP discovery service
  • Universal Plug and Play Device Host
  • Windows Image Acquisition
Once all of these services are started on your computer, restart camera once again. If any of the last three services are not on your computer or are not started, connecting will be a problem.

If all of these steps fail, try purchasing an SD card reader from your local electronics store for around $12 and download images from there. Canon also offers lifetime technical support for your Powershot, so give them a call if none of these steps work or if you would like someone to walk you through it.

Best of luck to you!
MrsJGreen

Mar 02, 2008 | Canon PowerShot S5 IS Digital Camera

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