Question about GE Refrigerators

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Warning message "C1" appearing on info pannel - food not properly frozen or chilled GE Profile American Fridge Freeaer

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  • carson_gilly Jul 09, 2010

    thank you - very helpful



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  • Master
  • 6,784 Answers

HI. I will need your entire model number before we can continue. This will help me identify with your model. Please post the much needed information, asap.

Posted on Jul 08, 2010

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  • carson_gilly Jul 09, 2010

    The Fridge freezer is GE Profile ... the following is also on it :tfg28zfc .. it was bought in the UK.

    Hope this helps.

  • Michael Masters
    Michael Masters Jul 09, 2010

    If you are not hearing the compressor cycle on and off in intervals and there is no air flow present inside the unit, this will confirm that there has been a severe malfunction within the units assembly. You will need to check the following areas for faults:

    1. Compressor- Make sure this unit is functioning. if it is not cycling as designed, this will be the culprit. If it is cycling but very hot to the touch when operating, check the condenser coils for debris and clean them if necessary.
    2. Compressor start relay - This is the main on/off switch that is attached to the side of the compressor. This relay, when energized by the main control board, starts the compressor. if the relay has failed, it will not start the compressor, thus, rendering the unit inoperable. Pull the relay off and shack it. If it rattles, replace it.
    3. Evaporator fan - This is a very important part of the evaporator core. This is the principal air mover of the unit. If this fan fails, the inside freezer and refrigerator will not cool, at all. You will need to remove all the freezer shelves and content to access this unit. It is concealed behind a panel inside the back section of the freezer compartment. Once the concealment panel is removed, you will expose the core and fan. the fan can be tested with a multimeter for proper continuity. You can also jump the terminals with a jumper wire to see if it is still in working order. An external power source will be needed for this test. if the fan fails the test, replace the fan motor.
    4. Condenser fan - This is also a very important fan. This fan is mounted near the condenser coils and can fail. You can test it in the same manner as the evaporator fan. replace the condenser fan if it proves to be damaged.
    5. Main PCB(Printed Circuit Board)- This is basically your main power controller. This board routes power to all the fans and compressor unit located in the assembly. it also routes power to the lights and ice maker/dispenser, as well. This will be the most expensive repair, in this case. If all the above areas prove to be functional, the main PCB will be the culprit. You can easily locate this board. It is usually mounted on a bracket, near the compressor platform, or behind a concealment panel on the rear of the unit. Once you have gained access, visibly, inspect the board for burn markings at the relay mounts and jumpers. check the entire circuit board for discolorations like brown marks or black burn marks at the plug-in connectors. If this refrigerator is totally dead, this will be the cause.
    6. Monitoring thermostats - These are located in each compartment. Replace each thermostat if all above checks out ok.

    You will find the culprit in one or all of the areas stated above.

    Standing by..

  • Michael Masters
    Michael Masters Jul 09, 2010

    By the way; I noticed that your model number was slightly incomplete. There are three characters missing from the ID tag. Please post the entire model number, if possible.


  • Michael Masters
    Michael Masters Jul 09, 2010

    • Another additional check point that I forgot to post will be the Condenser coils. These coils may be rear mount or floor mount. In either case, they should be inspected for a filmy coat of lint or debris. If this is present on the coils assembly, they should be cleaned with a brush or long wand vacuum, if possible. It is very important for these coils to be clean, in order to allow them to dissipate heat. A dirty set of condenser coils will not allow for a proper functioning unit of this nature.

  • Michael Masters
    Michael Masters Jul 09, 2010

    • Be sure to unplug the unit when cleaning the coils



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