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Bought a new hard drive today, eide 320GB, and had the geek squad install it at Best Buy. I was led to believe that I could put my Windows XP in the CD Rom and install it but it is not working. Boot failure!!!

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If you are wanting to install XP onto your new drive from your original XP CD, then you have to make sure you are booting from your CD drive first. If you have not partitioned the drive yet, then it will start installing on it's own. If you have partitioned and formatted already then be sure to press a key when propted to boot from CD. Make sure you are booting from your CD drive first is the most important part. Hope this solves your problem.

Posted on Apr 19, 2008

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Posted on Jan 02, 2017

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How do I fix a failed hard drive in a laptop?


IT IS VERY SIMPLE TO DO. IF YOU CAN TURN A SCREWDRIVER AND READ YOU CAN REPLACE A HARD DRIVE. ANYONE CAN, MY GRANDMOTHER CAN. JUST WATCH IN VIDEOS. I WOULD SUGGEST THAT IF YOU WANT SOMEONE TO DO IT FOR YOU USE A WELL KNOWN LOCAL COMPUTER SHOP THAT HAS BEEN AROUND FOR YEARS. SOMEONE YOU CAN TRUST NOT TO RIP YOU OFF. FRANKLY I FIND GEEK SQUAD HAS A VERY POOR REPUTATION, OR AT LEAST I GET ALOT OF COMPLAINTS ABOUT THEM. CALL AROUND YOUR LOCAL COMPUTER SHOPS. KEEP THE BUSINESS LOCAL. GOOD LUCK.

Jun 15, 2015 | Computers & Internet

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

Windows XP startup error: ppped.exe has encountered a problem and needs to close


Re-Install again the windows.Formatt it again.
There is a different windows XP for IDE Hard Disk Drive, and SATA hard Disk drive.Different softwares.
Maybe you are using the wrong windows XP

Mar 13, 2014 | UPG 12V 8Ah Geek Squad Best Buy GS-700U...

2 Answers

Gateway PC screen blank, geek squad diagnosis motherboard issue


You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

Jul 23, 2009 | Computers & Internet

2 Answers

Upgraded hard drive, from 80gb to 250gb. I have had to reload my os twice. it appears that the bios is not recognizing my hd. a friend said that the inspiron 6000 does not do well with a hd bigger then...


I dont think we can use a hard disk of 160gb in an inspiron 6000. and make sure you bought a ATA hard drive and not a SATA drive. For the Western digital try to reinstall XP and install the device drivers before installing application s/w.

Dec 19, 2008 | Dell Inspiron 6000 Notebook

1 Answer

IPod


Hello Sofi507,

Unfortunately Geek Squad® technicians are not able to do iPod battery replacements in-store. You should take the iPod to an Apple Store for service or follow the procedure on the Apple Care Service Website: http://depot.info.apple.com/ipod.

Best Regards,
Ken
"Go Ahead. Use Us."

Jul 02, 2008 | Apple iPod MA446LL/A MP3 Player

1 Answer

Frozen Drive


Hi Blue Spanky,

Yes, Geek Squad® offers data recovery services. There are three levels of data recovery, dependant upon the condition of your hard drive. These services are offered on a carry-in basis. Visit your Geek Squad® precinct at your local Best Buy™ store to learn more, or visit http://www.geeksquad.com/pricing for information on services available through Geek Squad®.

Thank you,
Jason,
Go Ahead. Use Us.

Jun 16, 2008 | Western Digital My Book Essential Edition...

1 Answer

Installing windows xp professional


You will have to format the new hard drive. Boot the pc with the windows installation cd and when it asks if you want to format the hard drive select yes.

Jun 03, 2008 | Intel Motherboard

3 Answers

Installing new hard drive


well they are right, if you do not reformat the drive correct and if you install ur operating system your self you might not make the correct partition, you trusted them to install your drive so you should trust them with the rest, peace of mind is the greatest thing! You need to bring them your recovery disks, if you don;t know how to boot to disk then you should bring it to them, sorry to say its easier to install a HD then formate/reload an OS

May 28, 2008 | Toshiba Satellite A105 Notebook

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