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Bought a new hard drive today, eide 320GB, and had the geek squad install it at Best Buy. I was led to believe that I could put my Windows XP in the CD Rom and install it but it is not working. Boot failure!!!

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If you are wanting to install XP onto your new drive from your original XP CD, then you have to make sure you are booting from your CD drive first. If you have not partitioned the drive yet, then it will start installing on it's own. If you have partitioned and formatted already then be sure to press a key when propted to boot from CD. Make sure you are booting from your CD drive first is the most important part. Hope this solves your problem.

Posted on Apr 19, 2008

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Need recovery disc Compaq Presario SR1500NX


It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

http://www8.hp.com/us/en/hp-information/summary/ww-support.html

When you receive the Restoration Disk/s, turn the computer on, put the disk in the optical drive's tray. (CD/DVD Drive)

Drive closed let the disk load.
WHEN asked click on - Repair (Non-Destructive Installation)

This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

This will be a Full Install. (Destructive Installation)

NOTE*
ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.

Regards,
joecoolvette

(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

May 04, 2012 | HP Compaq Presario SR1500NX (PX786AA) PC...

Tip

BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | PC Desktops

1 Answer

I have a Dell 8400 that the hard drive is about at capacity. I have an external hard drive but I need the primary drive to have more space so I am thinking about adding a second internal hard drive. Can I...


A better recommendation is to use a program like Acronis, to copy your current OS image from the existing drive to a New larger drive, and install the larger cloned drive as the C: and format the old drive as D: for extra storage. If you don't feel comfortable doing it, that is a project that Geek Squad should be able to do for you.

Nov 29, 2009 | Dell Dimension 8400 PC Desktop

2 Answers

Gateway PC screen blank, geek squad diagnosis motherboard issue


You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

Jul 23, 2009 | PC Desktops

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Screen black. best buy/geek squad diagnosis=motherboard bad. part#, price & availabilty of motherboard. installation instructions too please. thanks, t


Well if you wanting a gateway motherboard you going to be digging a little more into the pocket book, May i suggest you buy a upgrade kit from a place called tigerdirect.com or frys.com price would be under $200.00 Availability would be depending on the shipping method you use and how to install this :


Unplug everything open the case, unplug and label you cables! From all sources on the motherboard take a phillips screw driver and unmount the main board. Place the new board reversing these steps. If you need more assistance please CHAT with us we are here 24/7 and will run you step by step for a small fee.. or take it to the GEEK squad and have the motherboard installed around $45 bucks..

*We are not compensated for this email or solution so please rate.. We rely on good ratings..

May 15, 2009 | PC Desktops

1 Answer

Compaq blue screen


If you have the original restore disk of the PC or a Windows disk you can install it again. I recommend to buy a new hard disk, open the PC and install it and then install Windows. I think that's the easiest, cheaper way to do it. The geek squad check up cost $100 + pieces and labor. A new hard disk begins in $70. If you want to do it by yourself, just let me know so I can help you in the process of configure it.

Aug 10, 2008 | PC Desktops

2 Answers

Installing a new harddrive


Uses a SATA cable. If you're using an IDE harddrive that uses a 40 pin connector, there are IDE to SATA adaptors available.

The power connector is also different on SATA Harddrives.

Jun 18, 2008 | Dell Dimension XPS 400 PC Desktop

1 Answer

Sound card


Dont pay the Geek Squad robber barons a dime...it is easy to put in a sound card.
shut down your computer, unplug it, take out the screws holding one (usually the left) side on, take it off, GROUND YOURSELF!!!. it is then a simple matter of finding a slot for it to fit in (you may have to take a rail of the back of the case for the slot) plug it in securely, close up your case, plug it back in, then follow instructions that came with the card for installing drivers and such....

May 24, 2008 | Dell PC Desktops

1 Answer

Noisy Hard Drive


Hey nerjake,

If you are in need of service on your computer, you may always bring it into your local Best Buy™ store location for service and repairs. Geek Squad® agents should be able to provide you with assistance under the manufacturer's warranty, as long as you are able to provide proof of purchase. Typically, a copy of your original receipt or Best Buy Performance Service Plan information is all that's needed in order to verify your warranty coverage.

You may wish to back up any important files you need prior to bringing the unit into your local store however, as software and data recovery work is typically not included in most manufacturer's coverage. Geek Squad® agents can always provide you with this service if necessary, but please remember that operating system and data backup services are an additional charge.

Additionally, the type of noise your hard drive is making can often be an indicator of how quickly you should seek assistance. Any kind of grinding or clicking noises made by the hard drive can often be signs of a serious problem, which may require the hard drive to be replaced.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

May 05, 2008 | PC Desktops

1 Answer

Sata as boot and install eide drive as d:or e:


You can slave the EIDE hard drive off of the CD Drive, as long has it is also EIDE. There should be a flat grey ribbon cable plugged into the back of your CD Drive. That IDE ribbon cable should have 2 connectors on it, one of them should be plugged into the CD Drive.

If it does not have 2 connectors, then go buy a new IDE ribbon cable that has 2 connectors, they are cheap. Or ask a friend, he/she might have extra, I always do.

Make sure you have the jumper settings correct on both drives. One will be the master, the other should be the slave. Or set both to "select select" and let the computer decide. The jumper is a little black jumper that connects 2 pins together on back of the drive. This tells the drive if it is a master, slave or cable select.

There should be a sticker diagram on each drive denoting the correct pin-jumper setting.

One other thing, when you hook up 2 drives to 1 IDE cable, both drives share the bandwidth. If you are using one of the drives, don't try to use the other, major performance slow-down.

Also, you don't need to slave the drive. You can get a Hard drive enclosure and make the drive an external drive connected by USB. They are also cheap, but make sure the hard drive has a partition and is formatted before installing it in the enclosure.

http://www.geeks.com/details.asp?invtid=COSMOS-525U2-SIL&cat=HDD

Nov 13, 2007 | PC Desktops

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