Question about Xerox Workcentre M24 Color Copier

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My xerox workcentre m24 is giving continuous paper jams at the duplex unit

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  • thesignmama Jul 09, 2010

    Need help with paper jam in xerox duplex unit.
    Paper gets jammed no matter which tray I use. Also the top left corner of the jammed paper seems to be melting



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the problem of the paper jam is from the using material (paper) meaning that the paper does not release on time or there is a little paper at the front of the roller which will need to be remove

what to do to solve the paper jams problem is that the paper will need to be worm (i.e it will need to be dry or to change the set of paper) form some time and also for the blockage on the roller you will have to clean up the roller with care then the problem of paper jam will be solve .

thank you and thanks for using fixya .

Posted on Jul 09, 2010

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Always make sure that the paper you use is new and fresh and flat.
Also, make sure it is of the weight recommended by Xerox.
Also, remove according to the following instructions:
Fig. 1
Top left cover
Gently open the top left cover while lifting up the release lever.
Fig. 2
If the edge of the jammed paper can be reached at the output tray, pull
the jammed paper in the direction of the feed-out area.
Fig. 3
If you cannot remove jammed paper, then inside the fuser unit, lift up
the green lever and remove the jammed paper.
Fig. 4
Duplex Module Cover
Open the tray 5 (Bypass) and gently open the duplex module cover.
Fig. 5
Remove the jammed paper.
Fig. 6
Tray 5 (Bypass)
Inspect the inside (paper feed entrance) of Tray 5 (Bypass), and remove
any jammed paper.
Removing paper Jam - 1 of 2

The rest is found in the instruction manual at the following address:

Posted on Jul 08, 2010

  • thesignmama Jul 08, 2010

    your solution did not work.

  • Duane Wong
    Duane Wong Jul 08, 2010

    It seems that Xerox made a mechanism that jams as I read other posts about this problem.



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