Question about Xerox Phaser™ 7760/DX Laser Printer

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XEROX ATC SENSOR CYAN ERROR - Xerox Phaser™ 7760/DX Laser Printer

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Hi Becky710,


To reset the code first enter “Service Diagnostics” mode (Hold down the ‘Back’ and ‘Info’ buttons simultaneously while turning on the power).

Then choose “NVRAM Access” and press ‘OK’. Next highlight “Clear Tech Rep Faults” and press ‘OK’. Finally, choose the code you want to reset and press ‘OK’ again.

If the issue is not resolved then change the toner.
If the issue is still not resolved then the developer should be replaced.
Thanks for using Fixya.
Good luck and have a nice day.

Posted on Jul 08, 2010

  • Pedro Canul
    Pedro Canul Feb 16, 2014

    i have same error, but i don't get service mode

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pdouglasss
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SOURCE: 004-354 cyan atc sensor failure

Hi mgordonO:
The problem is with the toner cartridge or the developer. One or both may be empty.

Posted on Apr 08, 2009

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Xerox workcenter 7345 erore code 009-383 ?


Your is an "ATC error" indicating that the density test has failed for Black. There are many possibilities, but here are the top 5:

1) Dirty or defective ATC sensor (130K63000) (difficult to reach..recommended to be done by technician)
2) Defective Developer (802k60194) (also difficult) You also need Developer Charge Powder (604K22550)
3) Defective ATC Clutch (121K23270) (also difficult to reach)
4) Drum (013R00624) not turning, or bad drum
5) Drum motor (007K88604) not turning



xerox and tektronix dell canon konica minolta qms samsung lexmark okidata...

Feb 07, 2016 | Xerox Office Equipment & Supplies

1 Answer

WorkCentre 7245. What does error code 009-380 indicate?


That error indicates the yellow atc sensor detects a low toner concentration. Try clean atc sensor and reset value to 0.

Nov 06, 2015 | Xerox Office Equipment & Supplies

1 Answer

Cyan ATC sensor failure. Error code 14. I replaced developer and did ATC sensor setup. Still having issue.


Yellow ATC Sensor Failure,Code12
Magenta ATC Sensor Failure,Code13
Cyan ATC Sensor Failure,Code14
The ATC Sensor detects an insufficient amount of developer.

Note
If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault (see pg.6-20) is performed.

Troubleshooting Procedure
Step Actions and Questions Yes No 1 Is the problem toner and/or developer empty. Replace the toner or developer. Go to step 2. 2 Is the ATC sensor clean and free of dust, toner or any other contaminates? Go to step3. Clean the ATC sensor. 3 1.Check the ATC sensor wiring harness Yellow=P/J129
Magenta=P/J130 Cyan=P/J131
2.Is the wiring harness or the sensor defective? Replace the ATC Sensor and/or wiring harness. Go to step 4. 4 1.Remove the Rear Cover and RearShield.
2.Measure the voltage at...Yellow=P405B3 Magenta=P405B8 Cyan=P405A10
on the engine control board.
3.Is the voltage between+1 and
+3VDC? Replace the engine control board. Go to step 5. 5 1.Measure the voltage at...Yellow=P405B14 Magenta=P405B11 Cyan=P405A11
on the engine control board.
2.Is the voltage+5VDC? Replace the engine control board. Go to step 6. 6
1.Measure the voltage at...Yellow=P405B2 Magenta=P405B9 Cyan=P405A9
on the engine control board.
2.Is the voltage 0VDC? Replace the engine control board.
Go to step7.
7
1.Remove the Imaging Unit Plate cover.
2.Inspect the wiring harness between the engine control board and the developer housing assembly.
3.Is the wiring harness defective? Replace the wiring harness.
Replace the ATC Sensor.
8
Run approximately 10 pages of the solid fill full-page prints for this color to ensure the error is cleared.


Mar 12, 2015 | Xerox Phaser 7750 Laser Printer

1 Answer

Xerox phaser 7760 saying "black ATC sensor failure - code 009-380", i changed developer and xerox phaser 7760 saying "black ATC sensor failure - code 009-380", i changed developer and xerox phaser 776


When you have a sensor failure, you need to replace the black ATC sensor and recalibrate it. Another reason for sensor failure is you are not getting toner moved down to mix with the developer...the toner tube/auger spring could be clogged up or not functioning.

Also if you changed the developer housing when you changed the developer, you need to change the value to the new sensor # that comes with the housing.

Feb 16, 2014 | Xerox Phaser 7760DN Laser Printer

1 Answer

Error 14 scanner


That sensor is located in the developer housing. You can either replace the sensor, or replace the developer housing, which comes with the sensor. Either way, you will need to go into diagnostics and set the value of the new ATC sensor after replacement. (You will need to replace the developer powder if you get a new developer housing)

Sep 19, 2013 | Xerox Phaser 7700 Laser Printer

2 Answers

004-354 cyan atc sensor failure


Hi mgordonO:
The problem is with the toner cartridge or the developer. One or both may be empty.

Apr 08, 2009 | Xerox Phaser™ 7760/DX Laser Printer

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