Question about KitchenAid KP26M1X Stand Mixer
I found a brand new Kitchenaid Mixer that has a broken attachment knob. Apparently the plastic is broken around the screw. Can this be fixed??
Hi LPAYNE724, If you have all
the pieces of plastic, you might try ‘super’ gluing them back together around
the screw, but you might be better off purchasing a completely new knob.
You say the mixer is brand new. Is it still under warranty? If so I’d contact the KA immediately and tell them about your problem with the stir speed not working. The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us. Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m., Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.) When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).
If, for some reason KA won’t honor the warranty, you can still purchase a replacement knob, just be sure to have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> enter the visitor type “Consumer” and then Enter the 6 character model number, in your case: KP26M1, and select one of the first two files listed under Parts List (47) (The first file, KP26M1XAZ4.pdf (304.18 KB), is for a -4 series model and the second file, KP26M1XAZ5.pdf (724.41 KB) is for a -5 series with slightly different insides, so make sure you have the correct Parts List manual.)
For a series -4 mixer, turn to pgs. 4 & 4, titled Case, Gearing And Planetary Unit that shows an exploded view for the disassembly and reassembly of your mixer, along with all the parts. Locate Illus. No. 4, Thumb Screw. (For a series -5 mixer, turn to Pgs 4 & 5, and locate Illus. No. 23, Thumb Screw). You’ll want either the black or grey Thumb Screw. The parts are the same for both series mixers, so take your pick.
Here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Good luck. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln
Posted on Jul 09, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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I was quite surprise that I couldn't find any reference to parts on the Kitchenaid website for the mixer except for a phone number. Here is there site if you want to call them: http://kitchenaidpartsonline.partsquik.com/
Better still, here is a site I found that are filled with parts for the Kitchenaid Mixer:
And here is a direct link to their gears, electric, and misc parts:
I hope this is helpful. I am not a professional repair person only someone paying it forward after seeking answer to a problem of my own. Good luck.
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