Question about Nintendo Wii Console

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Just got 2 brand new games and will not play - either of 2 messages - disc could not be read or an error has occured. Has been doing the same thing with some older games as well, but not all.

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  • 3,083 Answers

Try cleaning the laser lens, if you haven't done that yet. Get a good quality cleaner from Best Buy, or Walmart. The second most prevalent thing that goes bad is that the laser lens is getting slightly out of calibration, having trouble reading, and needs to be adjusted. There is a general explanation for trying to adjust the lens, but it isn't easy, and most people don't get it fixed, unless they send it to a shop. You can read this procedure to see if you want to try it, and you might get lucky. If you do decide to have the unit serviced by a repair facility, get an estimate first, since it can be costly.
Here's the link:
http://www.fixya.com/support/r4192169-fix_calibration_cd_dvd_drive_no_disc
Good luck, and hope this helps.

Posted on Jul 08, 2010

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1 Answer

Black screen with text "An error occured....


Error Message: Error Has Occurred
Situation:

The Error Message: Error Has Occurred appears when loading or playing a game disc.


Applies To: All Games



What To Do:

There is likely a problem with the Wii console. Click here to begin the repair process.
7_28_2013_2_00_48_am.jpg
7_28_2013_2_04_11_am.jpg

Jul 27, 2013 | Nintendo Wii Console

Tip

When you try to play a DVD game on Xbox 360 it tries to play as a movie?


c on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"
THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.
Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

on Feb 18, 2010 | Video Game Consoles & Games

1 Answer

The wii won't read the disc


Situation:
  • System displays either error message "Unable to read disc" or "Disc could not be read"

What to do:
  • This message may display if the disc is ejected during play. Return to the HOME Menu before changing discs.

  • If the Wii console is laying flat, verify that the system is not placed upside-down. The game disc slot should be above all three buttons and the SD Card slot.

  • Verify that the disc is being inserted properly.
    • If the console is placed vertically, the disc label will face to the right. Note: Only Wii consoles with model number RVL-001 are intended to be placed vertically (learn more)


    • If the console is placed horizontally, the disc label will face upwards.
    insertdisccorrect.gif
  • If the problem occurs with only one game disc, there may be a problem specific to that game. Click here to check our list of specific game issues.

Situation Not Resolved:
  • If only one Game Disc displays this error message, it will need to be replaced. Click here for Game Disc replacement options

  • If the error is occurring with most or all Game Discs or all of one type of game, then this indicates a problem with the system. The console and one or two example discs will need to be sent in for repair. Click here to begin the repair process.
function rvl_ts_sys_unable_read_disc_showsurvey(){ omnitureHelp("helpful_survey:rvl_ts_sys_unable_read_disc",JSchannel,JSprop6,"",""); } var req; var timeout; function rvl_ts_sys_unable_read_disc_psurv(a,sid,pid){ if (window.XMLHttpRequest)req = new XMLHttpRequest(); else if (window.ActiveXObject)req = new ActiveXObject("Microsoft.XMLHTTP"); if(a=="yes"){ document.getElementById("rvl_ts_sys_unable_read_disc_s_yes_button").innerHTML=""; document.getElementById("rvl_ts_sys_unable_read_disc_s_no_button").innerHTML=""; } else{ document.getElementById("rvl_ts_sys_unable_read_disc_s_yes_button").innerHTML=""; document.getElementById("rvl_ts_sys_unable_read_disc_s_no_button").innerHTML=""; } var url="/consumer/surveys/surveySubmit.jsp?a="+a+"&sid="+sid+"&pid="+pid; req.open("GET", url, true); timeout = setTimeout("techDif()", 5000); req.onreadystatechange = rvl_ts_sys_unable_read_disc_psurvr; req.send(null) } function rvl_ts_sys_unable_read_disc_psurvr(){ if (req.readyState == 4) { if (req.status == 200) { clearTimeout(timeout); var outString=req.responseText.substr(req.responseText.indexOf("##")+2); outString=outString.substring(0,outString.indexOf("##")); document.cookie='rvl_ts_sys_unable_read_disc=answered; expires=Wed, 28 Dec 2011 02:16:21 GMT+00:00; path=/'; document.getElementById("rvl_ts_sys_unable_read_disc_s_folowup_div").innerHTML=outString; } } } function rvl_ts_sys_unable_read_disc_techDif(){ //it broke document.getElementById("rvl_ts_sys_unable_read_disc_s_folowup_div").innerHTML="Thank you for your interest in helping us improve our content. It appears our survey system may be temporarily down. Please try again later. If you need further assistance, Click Here to contact us."; } function rvl_ts_sys_unable_read_disc_clearboxsurv(whatto,box){ if(box.value==whatto)box.value=""; } function rvl_ts_sys_unable_read_disc_fsurv(form){ var url="/consumer/surveys/surveySubmit.jsp?p=7" var reasonSet = false; for(var i=0;i-1)reasonSet=true; }else if(form.elements[i].name.indexOf("question2_answer")>-1){ url+="&"+form.elements[i].name+"="+escape(form.elements[i].value); }else url+="&"+form.elements[i].name+"="+form.elements[i].value; } if(!reasonSet){alert("To help us improve our content, please indicate why this page wasn't helpful");return false;} if (window.XMLHttpRequest)req = new XMLHttpRequest(); else if (window.ActiveXObject)req = new ActiveXObject("Microsoft.XMLHTTP"); req.open("GET", url, true); timeout = setTimeout("techDif()", 5000); req.onreadystatechange = rvl_ts_sys_unable_read_disc_psurvr; req.send(null) } Was this information helpful? yes.png no.png

Dec 25, 2011 | Nintendo Wii Console

1 Answer

My WII will not read any disk and we do not have a menu. All it will say is unable to read disk.


Unable to Read the Disc / Disc Could Not Be Read Situation:
  • System displays either error message "Unable to read disc" or "Disc could not be read"

What to do:
  • This message may display if the disc is ejected during play. Return to the HOME Menu before changing discs.

  • If the Wii console is laying flat, verify that the system is not placed upside-down. The game disc slot should be above all three buttons and the SD Card slot.

  • Verify that the disc is being inserted properly.
    • If the console is placed vertically, the disc label will face to the right. Note: Only Wii consoles with model number RVL-001 are intended to be placed vertically (learn more)


    • If the console is placed horizontally, the disc label will face upwards.
    insertdisccorrect.gif
  • If the problem occurs with only one game disc, there may be a problem specific to that game. Click here to check our list of specific game issues.

Situation Not Resolved:
  • If only one Game Disc displays this error message, it will need to be replaced. Click here for Game Disc replacement options

  • If the error is occurring with most or all Game Discs or all of one type of game, then this indicates a problem with the system. The console and one or two example discs will need to be sent in for repair. Click here to begin the repair process.

Dec 25, 2011 | Nintendo Wii Console

1 Answer

Can not play game keep getting an error message


Have you attempted to try cleaning the eye? If that doesn't work, do other disks play? If not, you may need to replace the eye.

May 25, 2010 | Microsoft Xbox 360 Console

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

New wii for xmas already broke in February-disc read errors on Mario cart and other games too. Nintendo told us to send back console because that may have been the problem. Disc drive was replaced and...


I think the [roblem comes from game usege and bad care. Another thing could be where you bye the games. The same thing happened to me but I found a solution that will not work with you.

Apr 04, 2009 | Nintendo Mario Kart (Wii) for Wii

1 Answer

Random unreadable disc errors


I had the same problem but i sent it in. They said it was the eye reader error. Or the thing that reads the disc. Try buying a brand new game and try playing it. Alot of times when i have disc read errors i put the disc in where the xbox 360 part at the top goes in facing the xbox. Try that to see if it helps.

Mar 15, 2009 | Microsoft Xbox 360 Console

2 Answers

Wont play


same here when ever i put in a brand new game just opened into my brand new xbox it reads for 5 seconds and then says sorry please clean disc and it was clean brand new.

Jun 02, 2008 | Microsoft Xbox 360 Console

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