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Unable to use my blu ray disc writer to record on blu ray discs on Dell XPS 9000 desktop (intel core i7). writing software shows empty discs as full!? tried several software packages and several empty discs...

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Click here
Click on above link and downlaod nero then install.
Then press windows key +R then you can see run type in run "services.msc" then press ok then you can see services then find IMAPI press i untill you see "IMAPI.burning features.." then right click on it then stop and start services again.
Then check with nero then if still same issue then you need to repair your blu ray disk writer lence.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Jul 08, 2010

  • 5 more comments 
  • bojancks Jul 09, 2010

    downloaded Nero. no IMAPI service is listed in the services window!? any other suggestion?


  • Press
    windows key +R key so you can see run then type in run "devmgmt.msc"
    then press ok so you can see device manager uninstall cd/dvd drive drivers
    then it automatic install cd/dvd ram drivers.
    Also you need
    to change registry for that type in run "regedit" then press ok then
    you can see registry editor then locate below key.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
    And remove upper filter and lower filter.Then restart computer then check.
    Then if you are still unable to burn disk then you need to repair your windows with windows disk because imapi sevice is not started in services.
    Let me know if you need further assistance.
    Thanks for using FixYa



  • Also make sure your harddrvie c drive partition has minimum 5 GB free space because burner use that memory as buffer memory for burn the disk.
    Let me know if you need further assistance.
    Thanks for using FixYa.


  • bojancks Jul 09, 2010

    can you please clarify "remove upper filter and lower filter" in regedit. I don't know what you mean and where this option is?

  • It is registry editor.
    For that go to start menu->run or press windows key +R so you can see run then type in run "regedit" then press enter.
    Then you can see registry editor.
    Then locate the keys.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
    Let me know if you need further assistance.
    Thanks for using FixYa.


  • bojancks Jul 09, 2010

    I know what the registry editor is, I do not understand where and how to remove the upper and lower filter in it. Can you clarify this please?

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
    Locate this with above path.
    {4D36E965-E325-11­CE-BFC1-08002BE10318} when you select it then right click on it then delete then restart computer if you delete it then don't need to delete upper and lower filter both working same.
    So find the above key and delete then restart computer and check.
    Let me know if you need further assistance.
    Thanks for using FixYa.


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