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I have a Kenmore top freezer refrigerator model # 970-605625 (Sears website says it doesn't exist) It is 3 years old. The freezer has stopped working and the fridge is on the coldest setting and is not cold enough. I have avoided calling Sears due to the fact I didn't buy an ''Extended Warranty''. Any advice on this problem would be appreciated. Thanks.

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  • Margaret Jul 09, 2010

    This refrigerator is used as a second fridge. It's not opened as much as the kitchen fridge.

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6 Suggested Answers

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Posted on Jan 02, 2017

  • 159 Answers

SOURCE: refrigerator will not get cold, but freezer works

Do you know if the compressor in the back is running? If you can check that out get back to me and we can go from there. Most times if the fan in the freezer is running the defrost timer is ok.

Posted on Jul 12, 2007

dididsaythat
  • 291 Answers

SOURCE: freezer works fine but no cold air in refrigerator...

Check make sure evapurator fan is blowing and nothing blocking any return vents in refrigeratro side prevent air from recirclating

Posted on Dec 01, 2007

  • 65 Answers

SOURCE: Kenmore refrigerator won't cool, but freezer does.

by closing that small door you are starving the refrig of cold air . you should be getting a heavy whisper of air through that door. place all controls in the middle position, close the freezer door and check for airflow through that vent.

Posted on Feb 24, 2008

lenwest
  • 150 Answers

SOURCE: refrigerator will not get cold, but freezer works

Make sure your fan is working ,its located behind the freezers back wall. If it is working the vent from the freezer down to the refrigerator may be blocked (usually with ice).With out a fan you have no circulation but your freezer may look likes its working,it may last 3 days.Also if you can move everything out unplug it turn it off w/ doors open untill all traces of ice are gone this will free up any clogged tubes. Good luck.
Len West

Posted on Feb 27, 2009

  • 3741 Answers

SOURCE: refrigerator won't get cold enough

My fridge is running but not cold enough: Start out with the easy stuff first...make sure the lights go out when you close the door(s), make sure the doors are closing properly and the gaskets are closing fully and not torn. Check to make sure the evaporator fan in the freezer is working, this fan blows the cold air around. If the fan is not working, possible bad fan motor - check for power to the fan motor and also check the fan switches around the door openings, ( if your fridge has these switches, not all do ). A common problem cropping up in the last several years has been the air damper not opening up and allowing the cold air from the freezer to be blown into the fresh food section . For many years the air damper was manually operated and now we have motorized controlled or temperature controlled or thermister and electronic boards controlling air dampers, and if this device sticks closed the FF section will normally warm up. An example picture of "one" style and an air damper ( called a diffuser by Whirlpool ). Next would be to check the condenser tubing, a good place to start is to make sure the condenser coils are not built up with dust!! Make sure the condenser fan motor is also working properly. Check for any "clicking on and off" noises from the compressor, is the compressor running.

The most common fridge "not cooling" problem is a frost free failure. Remove the access panel in the freezer section to expose the evaporator coils. If the coils in the freezer section get plugged up with frost, this frost will block the evaporator fan motor from blowing the cold air around. The fan blade can also hit this frost and either become noisy or stop altogether. Locating the defrost timer can be tricky....they are often hidden behind the back bottom corners of the fridge at the bottom, in the last few years the timers have been located in the ceiling of the fresh food section, and some behind the cold control cover. Once you locate the defrost timer, slowly turn the screw like wheel in the middle of the defrost timer with a straight screwdriver until the fridge shuts off. You are now in defrost. If the defrost heater(s) comes on now, replace the defrost timer and defrost thermostat. If the heater(s) does not come on, you can ohm test the defrost heater for continuity or volt test for 120 volts to the heater(s). If you have no power to the defrost heater(s) you can also bypass the defrost thermostat to see if the defrost heater will come on, join the 2 wires together to bypass the defrost thermostat. If the heater now comes on, replace the defrost timer and defrost thermostat. If the heater itself is bad, defrost the fridge with a hair dryer, replace the defrost heater* and defrost thermostat. If the defrost timer seems "hot" to the touch or is noisy ( like a ticking or screeching noise )...replace it.
You can get required parts from www.repairclinic.com
This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya

Posted on Feb 27, 2010

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Hello cpuklutz
Welcome


You said, Kenmore; 21 cu ft; 10-years old; just stopped cooling; wondering if it even makes any financial sense to get estimate to repair, or is 10 years about it's trouble free length of service

Here is an article that you may find useful and interesting related to your situation.
Repair or replace?

When to pull the plug on your old refrigerator

It nearly always makes sense to undertake simple do-it-yourself repairs,
such as replacing a gasket on a refrigerator or a freezer.

Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual.

Should you pay for a repair or buy a new model?
The answer depends mostly on the age of your refrigerator,
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Follow these guidelines:

When a repair makes sense.

If your refrigerator is under warranty or less than four years old (three years for top-freezers),
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Note that refrigerators under warranty might require service from a factory-authorized technician;
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When a repair might be a wise choice.

If your refrigerator is out of warranty and is four to seven years old,
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Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,
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When it pays to replace.

The repair costs more than half the price of a comparable new refrigerator.
Data also shows that it doesn't pay to fix a less-expensive top-freezer refrigerator
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Thanks to better recycling programs, less than 10 percent
of a refrigerator you replace is likely to end up in a landfill.

Thank You, HUUUM

Please remember to enter a rating before you sign off!

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