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I bought Family Tree Maker 2010 and it will not load. When I try it just buzzes away and nothing happens. If I then go thru my computer and click on the cd icon it starts to load and then just hangs at the arch.triomphe jpeg spot.i have tried to load the files down to the hard drive and can't even manage to do that it just keeps grinding away without any success. I returned the disc to the distributor and said I had a faulty disc but they were right there is something in my pc that is stopping this loading. i have had ftm for years but I think if I can't get this to work I will look at Brothers keeper. i am running XP3Intel Pentium 4 more than 48GB of Hard Disk Space 1 gb ram Monitor Dell 700E cd nec dvd=rw nd 3450A. Do you have any help that may assist me as I am quite disappointed this will not work. thank you very much.

Posted by Anonymous on


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Posted on Jan 02, 2017

  • 48 Answers

SOURCE: nec dvd + rw nd-1100a

first try a audio CD see if ti reads that fine. then inset a data CD and see if you can see all the files on it. Try a few data and audio CD's. If it has trouble with any of these your drive has gone to the great garbage dump in the sky.

Posted on Jun 29, 2007


SOURCE: I have a thinkpad z60t.

OK when a laptop is used for any period of time with an External monitor, after a while it will cause damage to the laptops Video card every time. The Video Output is NOT meant to be used to drive an External Monitor ALL THE TIME,. It is suspected that the extra current draw of the external monitor hastens the demise, usually on will get roughly the amount of time you did 18 months to 2 years more or less depending on use. It also places extra strain on the Power Supply, and sometimes that "goes" at the same time, too. usually, when we get them at my shop, they are pretty much beyond economic repair and we advise as much to our client, I suspect you fall into that category. But if you still wish to proceed you should take it to an IBM authorised repairer, and ask for a "Quote" for repair. At least this way you'll know to repair or replace, I personally suspect the latter.

Posted on Mar 30, 2010

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  • 1472 Answers

SOURCE: My Dell Vostro 1500 does


It is possible that you are having a hard drive problem. At this point I would try to do a hard ware diag on the system. To do this press F12 at start then select diagnostics option. This let you know if you are having any hardware problems.

Let me know how the test goes


Posted on May 19, 2010

  • 62 Answers

SOURCE: Windows Error: STOP 0X0000007B? A problem

it's mattr of loose ram check will work fine............check hd connection also

Posted on Oct 15, 2010

  • 10406 Answers

SOURCE: I have a dell computer

If your computer is still under WARRANTY, exercise that warranty to get it fixed.

Otherwise, spend $40 to buy a new CD/DVD reader/writer, to replace the "defective" unit.

Posted on Oct 15, 2010

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How do you download family tree maker to macbook air?


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I can't tell from your question exactly what you're trying to say, but I assume you are saying you have Windows 7. My Family Tree Maker is version is 8.0 and it won't install. My suggestion is to buy a newer version.

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Try saving a copy of your family tree as a .GED file. for example "familytree.ged" onto a USB drive or disk, then put said disk in your MAC, open family tree maker and try and import your tree.

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The short answer is yes, Family Tree Maker 2010 is fully compatible with Windows 7.
The Family Tree Maker team has been working with Windows 7 for several months-even prior to the release of Family Tree Maker 2010. Since the "Release to Manufacture" (RTM) version of Windows 7 was released last August, we have done additional testing in our labs as well as with alpha and beta customers with no indication of incompatibility. Family Tree Maker 2008 and 2009 are also compatible with Windows 7.
As a point of interest, it may be helpful for people to know that we continually test Family Tree Maker with 32-bit and 64-bit versions of Windows XP, Windows Vista, and Windows 7.
If you find a problem while running Family Tree Maker on your operating system, the best course of action is to contact customer support which can usually help you identify and solve the problem.

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Family Tree Maker was bought by

Try this link if you have a legal version for a discounted copy. DO this, as I did and you will not be sorry.

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The latest Broderbond Family Tree Maker is version 2010. The files are arranged in an international agreed format so you should not encounter any problems. You can also Export you Data in the GEDCOM format to interact with other programes.
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System Requirements Operating System Microsoft Windows XP Home Edition, Microsoft Windows XP Media Center Edition, Microsoft Windows XP Professional, Microsoft Windows Vista Your only option is to contact family tree for help,sorry.

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Try this out, could have a problem with your PDF printer drivers:

  1. Use the following link to download the Primo PDF printer (it uses Adobe).
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Try that out let me know,

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