Question about Dell Inkjet 720 Printer

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Color cartridge I put in brand new cartridges. When I did the test page, the black was working, but not the color. \sometimes it even showed-cartridge missing. What can I do?

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  • venita462 Aug 10, 2008

    I have the same problem I replaced the cartridges for the first time on my Dell 720 now it will ony print in black, I have been through all different processes i.e cleaning the heads going into the maintenace and ticking added new cartridge, I also selected the new cartridges both for the colour and the black ink but it will only print black. I have been on the Dell site but they are totally a waste of time. My computer is also Dell and I must say I will never buy anything from them again they are a total waste of time.

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  • 15 Answers

That is most proberly a defective cartridge packermary you need to try another cartridge if it works then return the defective cartridge or else try cleaning the head on the cartridge by using alcohol or spirits and wiping the pins on the cartridge head & the coper part of the cartridge.

Posted on May 13, 2008

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I put new cartridges color and black in printer. They are in the right places but it only prints black


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I just put in a brand new black ink cartridge, but the black ink will not print. It acts like it is, but nothing comes out.??? The color ink works fine.


Please follow the instructions given below ton print a test page and check if black color prints. If not then clean and reseat the black cartridge. If issue persists then contact HP Support to replace problem cartridge if it is in warranty and not a refilled cartridge.
  1. Press and hold the Power button, and then open and close the top cover four times.
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Hi lilacky-

Here are some HP support links that might be helpful... and a couple questions to consider.

Q: Is your new cartridge one of these listed below?
"The HP Officejet 6100 series and HP Digital Copier Printer 410 products use the print cartridges listed below:
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* HP 58 photo cartridge (replaces the HP 56 black print cartridge for six-ink photo printing)" info from: Installing a Print Cartridge
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00004340&lc=en&dlc=en&cc=us&lang=en&rule=12548&product=79477 Is your new cartridge a refilled cartridge? Some times those have special challenges. Has your cartridge been sitting a while in the box, maybe in a warm spot? Some times even new cartridges dry out a little. Was your old cartridge low or completely gone? Just as a test, if you put it back in your printer does the old cartridge work? Any printer error messages? Can you print a test page or an alignment page for your black cartridge? These might be too many questions but here are some HP support links with some How To information for getting more answers. Please let me know if any of these are helpful. see also: Slow or No Response from Printer
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=11882&lc=en&dlc=en&cc=us&lang=en&product=79477 -JW

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3 Answers

Won't print black!


Hello

Have a look at the link below, it should assist you in solving your problem.

Click HERE.

Kind regards
Michel

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