Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dyson DC15 - the brushbar won't work - I have changed the switch and it still doesn't work.

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  • Anonymous Mar 22, 2014

    brushbar not turning changed motor and switch is their a reset switch

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Http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues.

Posted on Sep 28, 2010

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Posted on Jan 02, 2017

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Hi there,

I'm sorry to hear you're having difficulty with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on
This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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1 Answer

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Hi there,

Your DC15's brushbar is designed to shut off if something jams it. Once you've removed any obstructions from the cleaner head and cleaned any threads or hair from around the brushbar, you should be able to reset the machine. You may find the video below helpful in doing this - our online Support guide may also be useful:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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1 Answer

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Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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1 Answer

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Hi there,

I'm sorry to hear you're having difficulties with your DC15. Your machine is equipped with a safety device which shuts off the brushbar if something - for example, a rug fringe or a shoelace - jams it. If the brushbar won't rotate, you may simply need to reset the cleaner.

To do this, please follow the steps shown in the video below - ensure you have the machine reclined into the vacuuming position before testing it, as the brushbar will never rotate when the machine is standing upright.

This should resolve the issue, but for any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



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1 Answer

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Hi there,

The DC15 uses a gear drive rather than a belt, and is equipped with a sensor which shuts off the brushbar if something jams it. If the brushbar is not rotating, the machine may simply need resetting. This is simple to do - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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Hi there,

The DC15 does not use a belt to drive the brushbar.Your machine is fitted with a safety device which shuts off the brushbar if something - for example, a shoelace or a rug fringe - jams it. If the brushbar doesn't seem to be rotating when you recline your machine into the vacuuming position, this may need to be reset. This is simple to do - please follow the steps shown in the video below.

If you need any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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Hello Beater brush will not work. I see switch on handle, perhaps needs replacement??? Is there anything else that controls beater brush. How do I determine problem and what is solution if know?


Hi there,

I'm sorry to hear you're having difficulties with your DC15 Animal. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

http://www.dyson.co.uk/support/help.asp?article=915&product=DC15-ANIMAL

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the red brush control switch located next to the purple on/off switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

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Hi there,

Sorry to hear you're having difficulties with your DC15. Please note the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the brush control switch next to the on/off switch to turn the brushbar off. The brushbar is also designed to cut out if it becomes tangled with a rug fringe, etc.

To check everything is correct with your machine, please follow the simple steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=813&product=DC15-ANIMAL

If you've followed these steps and are still having issues, please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

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