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It mean you remember the password you use when in registration. or you mix but capital and small letter,that is not correct with the original password you use to register.
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Do what I did. Download 'Password Unlocker Bundle'. Its free. Follow the install instructions and then boot up from the CD that you'll create. You can remove the pasword(s), but then you'll need to reset them when you get online. Bad thing is, you'll need to create the CD from another PC.....I've used my CD many times. Hope this helps....
It may be that your password is incorrect, not your username. Check to see if your caps lock is on and that your capitalization is correct in both your username and password. If it continues to fail, click the "forgotten password" link and it will help you reset or retrieve your information through your email.
Did your son reset the tablet password, or your google account password? if it was the google account password then if you go to the GMail website you can reset your password there. Its saying its incorrect because the information which is being entered is wrong
The only solution is to contact Hotmail support. Unfortunately, there is no other way if you have not set up an alternate enail address where your new password can be sent.
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