Question about Bosch Nexxt 500 WFMC3301 Front Load Washer

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Will not drain or spin just hums. Will rotate normal.

Posted by Anonymous on

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Hello and welcome to fixya. I'm not clear what you mean when you state it "will rotate normal" Do you mean you can turn it by hand but it doesn't rotate in the wash, rinse or spin cycles or it rotates in both directions while cycling under it's own power until rinse/spin ? If you mean the latter then what you may have is either a clogged pump, or a defective drain pump...the latter being the least likely. You haven`t mentioned if you`ve checked the pump...So. **Unplug the washer from the wall or turn off the breaker before attempting any repairs** 1) Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, you could get wet. ( unless you`re lucky enough to be close to a floor drain ) 2) Locate the round door on the front of the machine (about 6" in diameter, lower right corner) 3) Find a drill bit or small screwdriver that fits in the hole in the round door. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. 4) Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves). 5) Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan ) There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out. 6) Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error. 7) After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test. 8) Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks. Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first. Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly. Thank you for coming to "fixya" and good luck. macmarkus :)

Posted on Jul 08, 2010

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