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From reading your pages I appear to have a pump blockage / problem. How do I access the pump (not the filter). I removed the back and the top but access is not possible and the bottom does not seem come off easily. Model WM14311FD Thanks John

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Please check the bellow links to get access to the pump pf a washing machine…

Let us know if you have something more to know else accept the suggestion.
Thank You for contacting

Posted on Jul 08, 2010

  • johnmcconvil Jul 08, 2010

    Thanks for the links. My model has a base that is held in place by ~12 screws, even when the screws are undone the base will not away to allow access to the base. Access via the back panel is limited. Maybe the front comes comes away but is is not obvious how to do this.



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Washing machine won't drain

see this causes and fix it. God bless you
Drain Pump Filter
This is the most common problem. Some have a small cover in the lower front put a screwdriver in the hole and turn counterclockwise to remove. There will be a cover to remove, water will come out so be prepared with a towel or wet vac. Clean this out. Other Machines will need to access the drain pump to get to the filter. This can be done by removing the back panel on some washers. On others you will need to remove the lower panel or complete front panel depending on model. The filter is located inside the large hose from the tub to the pump. Remove the hose and clean filter.

Drain Pump
The drain pump may have failed. If you hear it making noises you will need to remove the drain pump and check for obstructions, broken impeller, or not spinning freely. Remove obstructions if it does not spin freely replace the drain pump. If you hear it hum replace the pump if nothing is found inside. If no noise is heard check the pump for power. To do this remove the wire connectors and connect a voltmeter turn to a drain cycle, refer to tech sheet or service manual for proper voltage reading, usually any voltage would probally indicate a faulty pump. If no voltage to the pump replace the main control board.

Check the hoses from the pump by disconnecting them and make sure there are no obstructions. Check your hoes drain, if it is a slow drain this can cause your washer to not properly drain.

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1 Answer

Whirlpool washer dryer has been making a grinding noise for a while and now won't drain


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Here a page about drain/spin problem.

If you need parts see this tip explaining how to find parts and diagrams for most appliances: Where do I find parts and diagrams for my appliance?



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1 Answer

My wont drain the water after washing


The problem has been posted by mistake in kitchen ranges. I guess that we are talking about a washing machine or about a dishwasher. In case of a dishwasher, clean drain well and filter and check the setting of the drain hose at the back. If that is not enough, the bottom panel (or the kickpanel) of the dishwasher must be removed to access pump and check for blockage in hose connected to pump.

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Check the position of the drain hose. Ensure that the height is as specified by the manual or you get siphoning and drain does not end.

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My washing machine wont drain, so the rinse and spin cycle cannot activate. Please help. Thanks


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Read general troubleshooting below:

My washing machine does not drain.

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1 Answer

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