Pink and blue images occasionally on power up of DISH DVR
One to 3 x/week my DISH 622 does not turn on properly. When power is turned on from the remote, the screen shows a pink and blue TV image that streams across the screen like an old fashioned vertical hold problem. I've had this happen with two different receivers and two different HD TVs over the last seven years. The only way to eliminate it is to hold down the power button on the front of the unit until it resets. Any explanation?
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Re: Pink and blue images occasionally on power up of DISH...
Tell me a little more about how the receiver is connected to the tv and if this is present on both tvs at the same time and lastly what brand and model of tv you have. I recently had an issue somewhat similar to this but need more information to make an educated hypothesis.
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Hello, my name is Daniel Busa with Dish Network customer service. Whats probably causing the issue would be that either you're not getting high enough signal strength on the 61.5 satellite. Otherwise there could be an issue with the box if you swap it with another reciever in the home, and the issue follws it you'll need a new box.
Hello marymlbert there are some things we can check to makesure the issue is resolved, the first thing you will need to do is unplug thereceiver power cord for 10 seconds and plug it back in. It will power back upby itself and then you will need to press Menu and push the buttons 6-1-1 onthe remote. You will then select the Check Switch button, and then select Test.After the test has run its full cycle exit out of all menus and then try toplay a recording and see if the issue is resolved.
You have indicated that you have a 622 DVR receiver, since this is where your posting was found. When you trying any of the DVR functions on the remote, do you get an error message (024 or 311) indicating that the function is not available at this time? If not, try unplugging the receiver for 10 seconds from the electrical outlet. This will reboot the receiver and re-acquire the satellite signal. Once the picture returns, try the DVR function. If the problem continues, please call 1-800-333-3474; we may need to replace the receiver. I hope this helps.
Mount the dish on a pole or house using a mast perfectly plumb. Ensure it will give you an unobstructed view of the sky based on the information that should have come with the dish regarding your zip code for skew, elevation and azimuth settings. You will now need to run one line from the LNB on the end of the skew arm to your 622. Remember to use a seperater inside or you will need to run another line into the back of the receiver. Run a hardwire off back of the receiver's home distribution port to . Connect a line from 3-4 on back of the receiver to your TV 1. ....More to come if needed drop me another line.
The problem could lie in youir HDMI cable, this is a common issue. if you swap HDMI cables and still have the same problem then bypass your A/v rec and connect your 622 direct to your tv and see if the problem persists, it it does, then your DVR needs to be replaced, you can call dish for addition troubleshooting if it is in fact your DVR.
This issue would have to be resolved in home, it is linked to a power issue and your voltage will need to be checked at the outlet your recvr is plugged into, HD DVR's need alot of constant power to operate poperly. the nes time you call about this issue the standard procedure is to send a tech to check voltage.