Question about Logitech Wireless Xbox GamePad Cordless Game Controller - 963279-0403

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TDK DVD burner

Tray does not open. Green light burns steady. Thanks

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  • Halderman Apr 19, 2008

    Thanks for your reply. I tried the paper clip but no luck. The clip goes in about 1 1/2 inches before it encounters resistance, then pushing does nothing. This is an internal TDK 440N burner.

  • Halderman Apr 19, 2008

    Thanks for your reply. I was able to open the tray by pushing on the long inserted paper clip. The tray came out slightly and then I was able to pull it out all the way. However, when I powered up the computer and booted up the tray did not retract. When I pushed the tray in with a loaded CD there was no response by the computer. Do I need a driver? My operating system is Fedora Core 5. I installed the burner myself. I've been trying to download a user's guide or manual but so far no luck.

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Just try shuffling with the SATA ports and it'l be solved .... its not a driver issue ^_^

Posted on Mar 17, 2009

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Hello Halderman

Two possible things are happening.
(A) There is a program that has the DVD burner locked.
(B) It is mechanically stuck.

To open the DVD drive tray, please, follow these steps:

(1) Perform a normal shut down of your computer.

(2) Straighten out about half an inch or so of a thin metal paper clip.

(3) Look closely at the bezel (front face plate) of your DVD drive and find the tiny hole there. It'll be about the diameter of the tip of the paper clip.

(4) Insert the paper clip into the hole keeping it parallel to the floor or desk. (In other words, insert the paper clip straight in - not at an angle.)

(5) Slowly insert the paper clip into the hole and gently but firmly push in until the drawer latch is released. At this point, the drawer will pop open slightly. Slowly pull the drawer out to get the DVD or CD out. Be careful when pulling on the bezel. They are often held on by tiny plastic tabs that break off easily.

(6) S-l-o-w-l-y close the tray drawer or leave the drawer open. The drawer will close when the computer is turned back on again.

If you have ANY more questions, comments, observations, etc on this topic, please, post back here. We'll continue to work the problem w/ you until it is resolved.

If the information I provided here enabled you to resolve your problem....

...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

Thank you once again for using FixYa! Have a beautiful day.
BJ @:)

Posted on Apr 18, 2008

  • 2 more comments 
  • B Joan Rapier
    B Joan Rapier Apr 19, 2008

    Let's try a couple of other things:



    (7) Please, boot your computer into SAFE MODE. If you're unsure how to do this, please, visit THIS web site.



    (8) Once in SAFE MODE, open MY COMPUTER (usually by double-clicking on it)



    (9) **RIGHT** click on your DVD drive.



    (10) Choose EJECT from the resulting "context" menu



    (11) If this does not work, please, shut down (power off) your computer.



    (12) WHILE the computer is powered OFF, repeat the steps for ejecting the tray manually.



    A paper clip may not be strong enough for this device's eject mechanism. See if you can find an angled allen or similar that is long enough and thin enough to fit into the hole and use it instead.



    Some optical drives even come w/ an eject tool like I've described here.


  • B Joan Rapier
    B Joan Rapier Apr 19, 2008

    My apologies, I didn't insert the link to the site I referenced.



    If you're unsure how to boot into SAFE MODE, please, visit THIS web site.


  • B Joan Rapier
    B Joan Rapier Apr 19, 2008

    I've searched high and low for documentation on this burner.



    (13) Do you happen to have any documentation that it came w/?



    (14) Did you install it or did it come w/ your computer?


  • B Joan Rapier
    B Joan Rapier Apr 19, 2008

    That's good you got it opened.



    B4 inserting another CD or DVD, make sure that you can eject and retract the tray using the front panel button(s). We want to rule out the possibility of this issue being caused by unreadable media.



    If you cannot get the tray to eject and retract using the front panel button(s) (w/ power applied), then the issue is not one of a driver for you Linux distribution OS. It is a mechanical or electrical problem w/ the drive. (I suspect the former.)



    As I said, I looked all over for documentation on this device and could find none



    Your only recourse is to return the drive or have it repaired. You can pop it in another desktop computer and see if the problem follows. I'm sure it will, though. But it won't hurt to try.



    If the drive never worked for you, then you may be able to get a warranty replacement. If, however, you've had it for a while, then you may be stuck. In that event, if it were mind, I'd pull of the front face plate and tray bezel and have a look inside. You may have a gear or belt that has jumped off it's track.



    ---



    Regarding the Helpful rating. Woud you mind terribly upgrading that to a "FixYa" as I did provide you w/ instructions for getting the tray open and for diagnosing the issue w/ your optical drive?



    I'd sure appreciate the generosity and show of appreciation. I'll be happy to continue to explore the issue w/ you, too. :)



    Thank you kindly,

    BJ @:)

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