Small paper jammed in FAX

clean all the rollers which pickup paper.

Take away info: 3-year warranty on cutter.

Office Depot item #405935: Ativa DQ83M Diamond-Cut Shredder (mine show model ...Mn. It has a 1-year warranty for product, BUT ALSO a 3-year warranty for the "cutting cylinders". Call 1-877-777-HELP; www.ativaproducts.com .
I called 12-29-2010. Rep had difficulty finding product, put me on hold, found it. Said prod only has 1-yr w (per Office Depot online, this is all that is given as to info); but I said, no, 3-yr on cutter. I held again, rep researched and agreed. I took a case number and tried rep's troubleshooting suggestion: I put 3-in-1 oil (veg oil suggested by rep too) on the jammed shredded paper (machine still would go in reverse BTW); I let it soak 5 mins, removed paper, tried shredding, and paper jammed again. No replacement parts are avl. I called again, gave case number. Rep suggested I oil the cutter now that paper was removed. I said cutters are oiled from removing paper. I was put on hold, only a short while.

Good outcome thus far: I was given fax number and instructions to receive gift card in 6-8 weeks upon their receipt of my fax (to 1-888-561-0785) of case number, name (first and last), mailing address, and copy of the receipt.

What I learned: Do the maintenance oiling monthly or more if needed! Try to buy a shredder that is beyond my shred needs, e.g., a 10-sheet cutter but use it only up to 8 pages. Try to buy a shredder that has replacement parts.

The price of the Ativa in 2008 was $40 ($30 instant savings taken at the register), and it didn't get daily or regular use.

Good product support on this Ativa product. Glad I saved my manual and receipt!!

may be there is small pice of paper inside just remove that.

1. Usually a "fax send report" just means that you will not receive a "receipt" or "confirmation" that the fax was successfully sent. Changing the setting to off is pretty much just saving you ink & paper. When my fax machine report is set to off, I only receive a receipt if the fax was unsuccessful. However, all fax machines are different and have a mind of their own...so your best bet it to refer to the owner's manual or call the company where it came from.

2. The only thing I can think of is maybe you need to replace the plexi-glass on the copier or do an internal wipe of the underside of the glass. Sometimes the ink can smear from underneath when faxed papers get jammed or printed.

Open the paper tray and remove the first couple of sheets of paper - If the paper tray is fully loaded leave it half full.

I had this totally annoying problem this morning. After looking for any obvious paper jams or small bits of loose paper, I tried several fixes: 1) open front cover, release levers that hold white rollbar in place, roll the bar forward to make sure nothing is stuck behind it, snap levers back in place; DID NOT fix the problem; 2) open top cover, remove print cartridge, look for jammed paper bits, close cover; DID NOT fix the problem; 3) unplug the machine, wait a few minutes, turn machine back on; DID NOT fix the problem. I even unplugged the machine, opened ALL the covers, turned the machine upside down and shake it to see if any paper clips, staples, or other objects have fallen inside the machine; DID NOT fix the problem. FINALLY, I pulled the paper feed tray forward, reached down to the feed rollers, twisted them a few turns, put paper back in the machine, and the "paper jam" message disappeared! This may not work for everyone, but it worked for me today, so I hope this helps someone out there to have a better day.

Lift the operator panel up and look for the receipt.

1-fan the papers many times befor you put in the machine.
2-keep the paper inside its cover in dry place.
3-check for any foreign object droped in paper path(pins-a small pieces of torn paper).
4-check for good condition of paper detecting switches in paper path inside the machine.

please confirm that no foregin object droped inside like (stapler-pins)--confirm that paper jam switch in good condition and it is lever not broken and can move in free motion.-chek for small pieces of torn paper and clean the paper path.

There is either a jam in there somewhere where you can't see it, or if it clears, the feed roller is not feeding the paper, in either case you probably need a tech.