- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Unplug the power cord from the back of the printer and while its unpluged, press and hold # 6 on the printer together for 30 secs and after 30 secs plug the power cable back into the printer while holding it and then after pluging it release the buttons after 6 secs
The problem is on the scanner...
You have to change "scanner assembly". But... here in Greece this unit has not spare parts.... The repair procedure is "unit exchange". You have to contact HP Service in order to inform you if they can change only the scanner assembly and not whole unit... You can call telephone support.
Check to make sure all the phones attached to that phone number are on the hook.. sometimes an answering machine can create a problem also.. if you really want to check the printer / fax machine out, just remove all the phones that exist on that phone line and leave the fax machine connected. once all the phones have been removed and the 7410 is still acting up, you might have a bad fax card in the printer.
you can only have it set to fax or phone at a time; the computer does not know if it is a fax or phone call. Therefore if you are running your fax software it will treat all calls as a fax. You really need two phone lines, one for the fax and one for the phone.