Question about Microsoft Natural Ergonomic 4000

2 Answers

Missing Numbers The numbers on the number pad that go DOWN like 9, 6 & 3 as well as the colon do not work on my keyboard. The board is about a year and a half old & they suddenly stopped working. What can I do to fix this without purchasing a new board?

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  • Mazy02 Apr 19, 2008

    I have the Microsof Natural Ergonomic 4000.I had to download the software because my system was upgraded to Vista.But even with the software & a good old fashioned cleaning, the board still isn't workingproperly.

  • Mazy02 Apr 19, 2008

    it is definitely not underwarrentlyiat least not anymore (almost 24 s old) H stopped working (just those 5 keys) when I installed vista. Could there be a relation or just a coincidence?

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2 Answers

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  • 202 Answers

Hello Mazy02

You may just have debris build up under the keys that aren't working properly. So, the 1st thing to try for correcting the problem is cleaning the keyboard.

Make sure you have a good window of time to work on this (undisturbed - particularly option (B)) as it will require time and attention to detail.

Try the (A) 1st. If the problem persists, move on to (B).

If you do move on to (B), I strongly recommend you ONLY try the keys your having difficulty w/ at 1st. If you're successful, then move on to the remaining keys.

(A) HOW TO: CLEAN A COMPUTER KEYBOARD (no keys removed)

(B) HOW TO: CLEAN A COMPUTER KEYBOARD (including removing keys)

Please, post back here w/ the results of your efforts and if you have ANY more questions, observations, comments, etc on this topic. We're here to help.

If you're able to resolve your problem w/ the information and links I've provided here...

...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

Again, if the problem persists or you have more questions, just post back and let us know. We'll continue to work the problem w/ you.

Thank you for using FixYa! Have a beautiful day.
BJ @:)

Posted on Apr 18, 2008

  • B Joan Rapier
    B Joan Rapier Apr 19, 2008

    (Q-01) When you said the keys "suddenly stopped working", does this mean immediately following the upgrade to Vista?



    (Q-02) Does the keyboard work properly still on an XP machine?



    (Q-03) If you haven't done so already, please, connect the keyboard to a computer w/ XP installed and see if the issue persists.



    Did the issue follow the keyboard to the computer running XP?



    (Q-04) Is THIS the software you installed?



    (Q-05) Before the operating system upgraded to Vista, was there software installed for this keyboard?



    (Q-06) If so, did you UNINSTALL that software b4 INSTALLING the new software?



    (Q-07) Is THIS the keyboard?



    (Q-08) If so, where are the keys located that you are referring to?



    Are they on the 10-key pad to the right? (section (3)?





    ASSUMING THAT THE KEYBOARD WORKS FINE ON A SYSTEM RUNNING WINDOWS XP, PLEASE, PERFORM THE FOLLOWING STEPS:



    (09) If you didn't uninstall previous software for that keyboard, uninstall the software you just installed for it.



    (10) Next, if possible, uninstall the previous software that was for the keyboard, too.



    (11) Next, re-install the new software.



    Please, post back w/ your results, findings, observations, etc.


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  • 2,712 Answers

First, what is the make and model of your k/b? Did you try reinstalling the keyboard software?

Posted on Apr 18, 2008

  • 3 more comments 
  • Swilin Sampson
    Swilin Sampson Apr 19, 2008

    It looks as if there may be a problem with the keyboard. If it is still under warranty, I recommend that you take it backk to the point of purchase and get it exchanged.
    If your warranty has run out, you may need to take it to your local service center and try to get it fixed...or get a new k/b.

    Cheers!
    IrishDruid

  • Swilin Sampson
    Swilin Sampson Apr 19, 2008

    It may be that you do not have the latest IntelliType Pro software for Vista.
    Please visit THIS link to download the appropriate driver. Make sure you choose the correct version depending on your version of Vista, ie, 32bit or 64bit. The link I provided will show you how to determine which version you have. Hopefully this will resolve the problem.

    If you have any further questions,please feel free to post them here. And if you are satisfied, as Pterocarpous said in the post above, please show us your appreciation by rating us as you feel fit :)

    Cheers!
    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 03, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If you find that the solution/answer I provided led you
    to, or resulted in a fix, please take a moment to close the ticket with a FixYa!
    rating under my solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
    four votes, if you feel your issue is resolved.






    • "FixYa!"
      - The solution provides great advice on how to solve the problem.
      (Positive Rating)

    • "Helpful"
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    • "Thanks
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      " - The solution does not solve the problem but the
      effort is appreciated. (Negative Rating)

    • "Inappropriate"
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    If your issue is not still not resolved, do not
    assign a rating just yet. Please post back as to what steps you took, results,
    etc, and I will try to assist you further as best I can.






    Thank you for using FIXYA!





    IrishDruid




  • Swilin Sampson
    Swilin Sampson Jun 14, 2008

    Is your issue resolved? If it is, please change the rating to Fixya to close the thread. Thanks.

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