Question about GE T28821FE2 19 GHz Twin 1Line Cordless Phone

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The phone is not ringing and it is plug on charge and my wife got new battery for it too. What can i do to get it working? What size of Batteries cani use for this cordless phone

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  • GE Master
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You need the specific battery pack: 5-2814 for the handset. This is a 850 mAh Nickel Metal hydride battery.

When I see a cordless phone that doesn't ring, the first thing I recommend checking is the phone jack and line itself with a second phone. I prefer to use a corded handset with a new phone cord to check for dial tone. If no dial tone at the jack, check for dial tone at the service entry box. If you have no dial tone at the service box, contact your provider. If it's only a problem at the jack, you will need to check your inside wiring.

To check the base, try a new cable (RJ-11) (double check the power as well).

To check the handset, first make sure the handset is fully charged (16 hours) and that the battery is fully installed. Does the handset beep when the Talk button is pressed? Next check that the handset ringer software is on. With the phone off (not in the talk mode), press the Mute/menu OK button. Use the Caller ID/volume (up/down) buttons to get to the Handset setup menu. Press the Mute/Menu OK button to access the menu. Use these buttons to check the Ringer Volume (should be on) and Ringer Tone. Press Mute/Menu OK to save the settings at each sub-menu. Check that the Do Not Disturb function is not on - this toggles with the Do Not Disturb button and should be noted on the handset screen when on.

If you have multiple extensions on the phone line, try unplugging some of them.

I hope this helps.

Cindy Wells

Posted on Jul 08, 2010

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