Question about RCA 32F531T 32" TV

4 Answers

My friend has a proscan TV (model PS36600) with gemstar guide plus+ gold. She has cable service reception on 74 channels (no cable box or VCR). The guide stopped updating. Repeated attempts to setup the guide result in the same message: "The search for data has failed. Please check your tv reception." No other message is displayed in the guide message screen. Years ago I fixed this condition by a software reset procedure that someone told me. It was not in the user manual. I do not remember the procedure. I think it resets the zip code to 00000 among other instructions. Can you help?

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  • joeneu90246 Jul 08, 2010

    The above proposed solution recomends that I purchase a new set top box tuner. The cable service is provided without needing a set top box tuner.

    The tv tuner works fine for all 74 channels.

    On original power up, or on first power up after moving to a new location in a new zip code, the guide sends a message listing the data for several service providers, and requests that I choose the correct data set for the guide to use. The guide then stores that provider group.

    Now the guide search for data fails. I suspect the guide has selected data for an incorrect cable service provider. There are data for more than one service providers on my incoming cable.
    I need to force the guide to perform the original power up routine which will include selecting the cable provider data set. I remember that the procedure includes resetting the zip code to 00000. I do not remember the rest of the procedure.

  • joeneu90246 Jul 08, 2010

    Cable service is provided by coax cable connected directly to the coax connector on the tv (Proscan Model PS36600). No set top box is provided or needed. All 74 channels are being received and selectable by the tv tuner. Works fine. No problem with reception.

    The problem is inability to download the Gemstar Guideplus+ Gold program data.

    The Guide screen message states: "The search for data has failed. Please check your TV reception."

    Program data is downloaded in 3 message files for 3 different cable providers. To work, the guide must be told which provider message file to use. The TV has defaulted to the wrong message file which doesn't match the real channels, resulting in the failure message on the Guide screen.

    The fix involves clearing out the wrong defaulted message selection, and setting the TV to do a Guide Setup as if it was the original Setup.

    Several years ago, I fixed this same failure. Someone told me how to do it, but I have forgotton it. It is not in the UserGuide manual.There are about 3 or 4 steps total. I recall having to set the zip code to 00000. I cannot recall the rest of the steps. This fix is not in the user guide manual.

  • joeneu90246 Jul 09, 2010

    The proble3m is NOT that I do not know the guide code. I don't need to know. When I go through the steps to Setup the Guide (after a power loss), the Guide detects programming data from 3 different providers. The Guide then sends a message for me to select one of the 3 data sets (when it is working). It is easy to select the correct data set.

    The problem is that the Guide doesn't send the selection message at all. The Guide software has not entered the path to "make a selection" of the 3 data sets. Instead it is stuck in a default selection which is not the correct one.

    To force the software to the routine to make a new selection, I need to reset the software to clear out the default selection as if the TV was being turned on for the first time.

    Someone gave me the procedure a few years ago when I had the same problem. It worked. I do not recall the procedure which took only 3 or 4 steps, including powering down and setting the zip code to 00000.

    I would like to do this procedure again, if you know it. It works.

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  • RCA Master
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2 things other then what you are talking about (1) is Poor solder connections that feed off the board mounted t te left side of the turner where you connect cable (2) on Same Board is a transistor that shorts
killing the IF output Q904 located at top of board.Heres another thing you can try with TV turned OFF / Press and Hold at Same Time
Ch- and Vol- wait for TV to come on, you should then be in Service Factory Menu. This should allow you to reset to Factory program.

Posted on Jul 09, 2010

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  • Master
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Hello. These codes change on a regular basis. Call your cable service provider. They have a vested interest in assisting you. J.

Posted on Jul 09, 2010

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  • Master
  • 1,768 Answers

1 you will require a cable box to view your

Posted on Jul 08, 2010

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  • RCA Master
  • 5,807 Answers

Hi

joeneu90246,

A simpler way could be having a Set top Box or other separate

tuner to accessed scrambled or DTV programs.


And connect the unit through the AV connections , not the RF

type that you are using , And use the remote that comes

from the STB


As I try to find more possible solution to your problem.

Of course , you need to set the TV on AV mode.

Posted on Jul 07, 2010

  • Rommel Cana
    Rommel Cana Jul 08, 2010



    to go to service mode

    Turn the TV on. Hold down MENU and hit POWER and VOL+.

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