Question about Magicard Tango 2 Printer

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How do you install a new ribbon for a Magicard 2 Rio printer

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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magicard
  • 71 Answers

SOURCE: Magicard alto

Hi There,

Sorry to hear you are having a problem with your Alto printer.

A common fault is where the dye fil cassette runs out, the user is warned, but they keep clicking on 'OK' rather than opening the lid and checking the film.

To resolve this, first of all, upgrade your printer's firmware to the latest version (V4.06).
You can download this by following the link below;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box at the top right of the page.
You will then be offered the latest firmware version to download.

Secondy, there is a small 'O' ring drive belt for the dye film advance motor. This is behind the right-hand side panel. This belt may have either come off the pulleys, or it can sometimes double back on itself and get trapped. In either case you may need to replace it to be on the safe side.

The Magicard part number is RIO/0037/R

If you contact your local Magicard service centre they will normally stick one in the post free of charge.

I hope this information is useful to you.

With Best Regards,

MC.

Posted on Nov 12, 2008

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magicard
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SOURCE: Magicard Rio ID 2 Card Photo doesn't fit in the pre printed space on the card

Hi There,

Could you scan one of your cards and insert the image in your reply?
Just a dummy card will do. It helps to be able to see the problem.
Which application are you printing the badges from?
The image position is only for very small 'fine tuning' adjustments to the card start and end positions.


Regards,

MC.

Posted on Nov 12, 2008

magicard
  • 71 Answers

SOURCE: cant slide the card hopper in the back of my magicard rio 2

Hi There,

Just go to the following web site;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box.

At the bottom of the search results you fill find a useful video tutorial called 'Loading cards'.

The trick is the hopper has to be offered up to the rear of the printer at a 45 degree angle, then as bottom of the hopper engages, tilt if forward and it will drop down into position.

Like you say, I am assuming that you have the correct hopper, but you will see the correct hopper on the video!

I hope this helps.

Regards,

MC

Posted on Apr 01, 2009

magicard
  • 71 Answers

SOURCE: my Magicard tango 2 is Locked

Hi There,

The printer will say 'Locked' if someone has removed a custom HoloKote key from the slot in the front of the printer. Have you ever had a custom key fitted to this slot?

First of all, make sure you have the very latest version of firmware installed in your printer. You can find this here;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

If after updating the firmware, the printer is still saying it is locked, download and install the Magicard Support Utility (available from the same site. Run the Support Utility and select the 'Query Printer' tab.
Then press the query button. You can then save the result of this query as a text file. You can paste this into your reply. This may give a hint as to what the problem is.

With Best Regards,

MC.

Posted on Jul 29, 2009

  • 6 Answers

SOURCE: DTC550 Fargo printer it says out of ribbon with new installed

Check to see if the RFID (green ring) from the old ribbon has come off and is stuck near the reader (located behind the green stem). I've seen that happen. I've also see some bad RFID rings. If that happens they should have a warranty from Fargo.
onlineidtech

Posted on Apr 06, 2010

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1 Answer

Flipper error


Hi There,
Exactly which model do you have?
Only the Rio Pro model has a flipper fitted. If it is the Rio Pro, there will also be an error number at the end of the error (18:??).

Kind Regards,

MC.

Feb 25, 2014 | Magicard Rio Card Printer

1 Answer

Printing lines on cards


Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,

MC.

Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

I have a Magicard Rio I keep getting the error message card jam error 02:12 yet there is no card jam if i put a card in the back it ejects it correctly help


Hello Colin,
I'm not sure how old your printer is, but I suspect this is caused by a loose connection on the front card sensor (especially if the error occurs when initialising). If there is a loose connection, the card sensor always shows as blocked (hence the error 02:12). I guess this is a Rio 2e and not a Rio 2 model.

Send us an email to;

support@magicard.com

Make sure you quote the printer's serial number in the email.
I can send you some detailed instructions for confirming this is the problem, and also suggestions for repairing the printer.

Regards,

MC.

Nov 16, 2012 | Magicard Rio ID 2 Card Printer

1 Answer

Rio pro error code 24:04


Hi Magicard Rio Pro message:
"General Error : Contact technical support, quoting error 24:04".
Somebody help me?

Jun 28, 2012 | Magicard Rio ID 2 Card Printer

1 Answer

The printer ribbon keeps breaking and when it does


The printer needs to be cleaned and the cleaning roller (the cylinder thingy that comes wrapped) may need to replaced. You will know if it needs to be replaced if it looks dirty.

Jul 29, 2010 | Magicard Rio 2e - Ethernet - Single-Side...

1 Answer

Really poor quality of the printed picture.


Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer - info@magicard.com
www.magicard.com

Feb 15, 2010 | Magicard Rio Card Printer

1 Answer

Magicard rio 2e, the printer needs to print the access codes on the otherside


The Rio 2E is a single side printer to print on both sides of the card you need a Tango 2E Printer.

Aug 05, 2009 | Magicard Rio ID 2 Card Printer

1 Answer

File Error (c600)


Hi There,

I'm sure this must be a coincidence.

When the ribbon snapped, did the printer report and 'Out of dye film' error on the PC (via the Status Monitor)?

Did you install the latest version of the driver (V6.02 is compatible with both Rio 1 and Rio 2)?

You can download this here;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

If you are updating to a later driver version, please make sure you choose 'Update driver files' rather than 'Add a printer when give the choice (you will need to restart your PC).

I hope this helps.

Regards,

MC.

Jan 27, 2009 | Magicard Rio Card Printer

1 Answer

Offline


Hi There,

I think this may be something Win 2K is doing.
However, rather than power cycling the printer, simply removing the USB connection then replacing it should be enough to 'wake it up' (and save on dye film).

Check the power saving settings for your USB Root Hub;(Hardware/Device Manager/USB Controllers/ USB Root Hub/Properties/Power Management). Make sure the 'Allow the computer to turn off this device to save power' option is NOT ticked.

Check also under 'Settings' / 'Printers', right-click on 'Magicard Printer Series', you should NOT see either 'Resume Printing' (printer is paused), or, 'Use Printer Online' (printer is offline).

Also, make sure you have the latest drivers installed. The Rio 2 / Tango 2 driver V6.01 is compatible with the 'older' Rio / Tango printer (even the non 'NP' models). You can download this here;
Make sure though that you select 'update driver files' and NOT 'add a printer' when prompted (restart is required). Port name should be 'NUSB01' when you see the list of available ports.

I hope this helps.

Regards,

MC.

Mar 11, 2008 | Magicard Rio Card Printer

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