When trying to scan a document to send to an email address that is known to be working, the machine spits out an error saying "Sending Mail to SMTP Failed, see log for more details." Any ideas on how to solve this?
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Re: Ricoh Aficio 1075 - SMTP error message
To use the scan to email function on your copier you need some settings from your internet provider (email setting specifically). Go into Outlook options and get your SMTP server, user name and password.
On your copier you need to change under User tools, system setting and file transfer and put these settings in. As long as your machine is set up for scan to folder thats all you should need.
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Just set up email as normal, scan doc to pc,check docs or scan folder on pc for scanned doc, open new email and click the attach icon, navigate to scanned doc folder, highlight and press ok, then type address and send.
It is a problem with the network connection, if you are using scan router recheck the configuration settings in case of scan to email check connection with smtp server, port no. ssl on or off and do the connection test, check mail server authentication, rest assured it is not a problem with the machine or GW controller.
I suppose you already have all the setup of e-mail, right??? (like SMTP server; authentications; etc).
Just answer this question: Did this machine has ever sent a e-mail???
If the answer is YES follow this instructions; If the answer is NO reply to me for setup the e-mail config.
If you already have a user memorized just touch the Scanner function and select your user (after putting the document) and start (green key).
If you do not have a user memorized touch insert manual (on the screen) and write your destination (e-mail address).
Any doubt reply to me
I've just discovered that Ricoh's built in software only works if your SMTP server sends out without picking up password or authentication. Having same issue and it worked fine when it was behind corporate firewall with the same connection settings (IP address) as the SMTP server. Once I changed web hosting - it won't recognize the SMTP server or any authentication methods. According to IKON (Ricoh support for the USA) - your SMTP server has to have "relay exception"
I'm confused. Are you saying that the programmed addresses don't work, but if you manually enter an address you can send? Was your Gmail ( or another Gmail) account formerly the account to which the machine's settings were associated? In order to use the scan to email, whatever settings have changed in your main email account, for example: username, password, SMTP & POP servers, etc, must be changed to match. I am prettty sure you may have some difficulty, however if your new host uses Email encryption (SSL) , because I don't think that machine is compatible, so you may have to (somehow) configure an extra email account within your Outlook, or whatever you use that does not require authentication.
Check you smtp server settings in admin settings. Verify there correct. If your smtp server needs your email address and password to send, that should be populated as well under them smtp authentication settings.
Try adding the scanner's IP address in the scnhosts file in the TWAIN folder. Format is similar to the windows hosts file. You'll see a commented out sample entry, just modify that to suit your needs.
This may or may not work for you; we had it working under this configuration but then it stopped for no apparent reason. also note that scanrouter isn't supported under vista. Only advice I've been given so far is to revert to sending scans via SMTP - not ideal!
start by checking authentication... make sure your smtp server login is correct, also change your smtp name to ip format... run cmd and ping your mail server... example ping mail.server.com it will respond its ip address