Question about Computers & Internet
It does sound as though the power supply inside the computer might have failed. This is a device that takes the house A/C power and converts it to D/C power (like power from a battery) and makes all the special voltages, etc. that the various parts inside the computer need.
Let's make sure there isn't an external cause for the problem 1st.
(A) Have her unplug the computer and plug in a lamp or similar into the same A/C outlet that the computer was plugged into. Ask her if the lamp turns on OK.
If it does, then we know that the source for power to the computer is working. (We suspect that anyway because a light comes on then off again at the computer when she depresses the power button. These are just routine checks for this kind of problem. So, please, bear w/ me.)
(B) Next, ask her to check the power cord at the back of the computer. While the power cord is unplugged from the A/C outlet, ask her to unplug the other end of the cord (that is at the back of the computer), then plug it back in nice and snug.
(C) Now, plug the other end of the cord back into the A/C outlet. At this point, we know that we have a working source of power and that the computer's power cord is "seated" (plugged in) properly on both ends.
(D) Ask her to try turning on the computer again. I don't think it will turn on but we could get lucky. :)
(E) HERE is HP's listing for this computer.
(F) HERE is HP's FAQ (frequently asked questions) listing for startup problems w/ this computer. Follow the steps outlined. You will likely end up in Step-2 and be referred to THIS listing for trouble-shooting power supply-related issues.
(G) If you do end up in "Trouble-shooting Power Supply Issues", carefully follow the instructions there for diagnosing the problem. I suspect it's going to lead you to a diagnosis of a failed power supply.
(H) If the diagnosis does end up being a failed power supply, then you have two options.
(1) Purchase and install a new power supply (this is contingent upon availabilty)
(2) Replace the computer
(3) If (1) is not an option and you know some one capable of doing this, have the power supply repaired. (DON'T try this yourself as it can be DANGEROUS if done improperly.)
Please, post back w/ your results, ANY questions, comments, observations at all. We'll continue to work w/ you on this issue until we have it pinned down.
Posted on Apr 18, 2008
This can either be the power supply or the motherboard. Get the power supply tested and replace it if necessary.
If this is not the problem, then get back to me.
Posted on Apr 18, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 06, 2011 | HP Pavilion m7590n PC Desktop
Oct 07, 2010 | HP Pavilion Elite M9150F Desktop PC
May 15, 2010 | Acer Aspire M3201 Phenom X3 8650 PC...
May 11, 2010 | HP Pavilion A520n (DW233A#ABA) PC Desktop
Oct 02, 2009 | Compaq Computers & Internet
Apr 01, 2009 | HP Computers & Internet
Jan 05, 2008 | Dell Dimension 5100 (D51L1) PC Desktop
Jan 01, 2008 | HP Compaq Presario S3000nx (DC475A#ABA) PC...
65 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: