General Troubleshooting: Back to top
- Confirm the disc is clean
- To clean a
disc, use lint-free cleaning cloths made specifically for cleaning
discs, sold at computer software stores. When cleaning the disc, we
recommend starting from the innermost circle, and wiping out to the
edge in a straight line. We do not recommend wiping in a circular
motion, as it may create more scratches on the disc.
Other materials, such as a paper towel or a T-shirt, may also scratch
the disc. If there are any scratches, smudges, or fingerprints on the
disc, it may not function properly. Also, do not use or insert any
CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause
damage to the system.
- Try a different disc
playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3
console to see if the problem exists across multiple discs.
- Try a different PLAYSTATION®3
determine if the problem is with the disc itself, try playing the disc
on a different PLAYSTATION®3 system, (or a PlayStation®2 computer
entertainment system, PS one™ console, or a standalone CD/DVD player,
- Confirm that you are not using any game modification devices
devices such as game modification devices can interfere with the proper
function of the software. We do not recommend the use of any game
modification devices or unlicensed products.
Sony Computer Entertainment America (SCEA) recommends only using
products that are licensed for use with PlayStation� products. If the
product you are using is neither made by, nor licensed by, SCEA for use
on the PS3 system, we recommend you discontinue the use of that
product. Please keep in mind products that fail to meet or exceed
SCEA's strict quality standards can cause damage to the PS3 system
immediately, or with prolonged use. SCEA is not responsible for damages
caused by untested, unlicensed products, and any remaining Limited
SonyWarranty on the product will be considered void. It is the
responsibility of the company that manufactured the unlicensed product
to accommodate you, should their product cause damage to an SCEA
- Turn off the BD 1080p 24Hz Output(HDMI) option
the Blu-ray Disc� does not support 1080p 24Hz video mode, the video
output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)]
under Settings icon (Settings) > [BD/DVD Settings] and select "Off".
- Confirm that the disc you want to play is supported by the PS3™ system
- View what disc media is supported by the PS3 system.
- Macrovision Information (for DVD copyright protection)
the PLAYSTATION 3 is connected to the television through a VCR, you may
not be able to view DVD movies. This is because of the copyright
protection coding that has been programmed into the discs by the DVD
manufacturers. If the PS3 system is installed directly to a VCR or
TV/VCR combo, please try connecting the PS3 system directly to the TV's
video/audio inputs for DVD movie playback.
- HDCP Compliancy (for Blu-ray Disc with video content)
using HDMI cables, confirm whether the disc you are trying to play has
High-Bandwidth Digital Content Protection (HDCP) built in. If so,
confirm that the TV or display you are using is also HDCP compliant.
Copyright-protected Blu-ray video discs can only be output at 1080p
using an HDMI cable connected to a device that is compatible with the
- Advanced Access Content System (AACS) for Blu-ray Disc content
Disc uses the Advanced Access Content System (AACS) for audio/video
content protection. If the Blu-ray Disc does not play, you may need to
update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: Back to top
If that does not work here is Sonys Costomer Service Number
- Remove the disc and reinsert it.
- If the disc has a label, insert it with the label side up.
- Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
sure the disc has not been exposed to high temperatures, high humidity
or direct sunlight. When discs will not be used for an extended period
of time, store them in their cases. Stacking uncased discs or storing
them at an angle can cause them to warp.
- DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
outputting DVD content or PLAYSTATION 3 format software in SD
resolution, only discs recorded in the NTSC standard can be played.
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST