Question about Brother MFC-620CN All-In-One InkJet Printer

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Printer says unable to clean have checked user guide but can not get the message to clear

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  • Brother Master
  • 379 Answers

If you look at the Brotherwebsite you will find atrouble shootingguide for your machine.

In the guide, for the error you quote Brothers guidance is to check for a stuck piece paper, however it also states that if theprinthead is hard over to one side (righthand side if memory serves me correct), then to contact Brother. If you do so, Brother will tell you it needs to be serviced by a Brother agent, which will likely cost you more than a new one !

If it isnt a stuck piece of paper, the problem is due to the fact that Brother machines excessively self-clean. Each time they self-clean a small amount ofinkis dumped in to a holding tank/sponge. When a predefined number of self-clean operations have been performed, the machine refuses toprintand gives theerror messageyou have stated. Brother state that the tank/sponge must be replaced before the counter is reset, again by a Brother agent.

However, there is a way of reseting the self-clean counter yourself - if you Google your model number and the error code somewhere in the results you'll find how to do it. The only risk of doing this without changing the tank/sponge is that it will eventually overflow and leak out the bottom, but I did my Brother all in one some time ago and have had no problems yet.

Posted on Jul 07, 2010

Testimonial: "wil try thanks"

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How do I clear the message "Unable to..." or "... Unable" ? ' Brother

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