Error on the display -

I had the exact same issue with one of these printers. 83C00020 on the display with a blue background. printer will not power off.
Try this - Press and hold the OK button then press the power button to reset the printer .
I did this and it powerd on ok and is now working fine.

1)Remove the print cartridges.

2)Unplug the printer from the PC and mains electric.

3/Re-connect the printer to the mains electric. The blue screen will appear with the error code 83c00020.

4)Hold down the printer power button and then press/hold red eye removal button.

5)The printer should reflash itself reboot.

If step 4 fails to work try the following:-

1)On the All-In-One press and hold Print Photos and Red Eye Removal.
2" The screen displays Enter Special Key Combo.
3) Press in the following sequence Red Eye Removal, then Print Photos, again Red Eye Removal.
4) The screen displays Support.
5) Use Right Arrow Key till Reset Menu is displayed on the screen.
6) Press OK.
7) Use Right Arrow Key again till Semi Full Reset is displayed on screen.
8) Press OK.
9) This will reset the unit. Follow the instructions on display and reinsert the cartridges when prompted.

PLEASE POST UPDATE ON THIS THREAD IF IT DOES/DOES NOT WORK.

GOOD

We have the same problem with this code but your method doesn't work with the printer. Someone else have another solution to suggest?
thaks,
b&e