Question about HP Photosmart 2575 All-In-One InkJet Printer

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Error on the display -

There is an error number 83C00020 on the display with a clock above in in a blue background.Any ideas what this could be?

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  • brikel May 18, 2008

    I havea similar problem The printer trys to start up then recycles back to start The green on/off light flashes then

  • pilltender Jun 09, 2008

    We have a red screen on the printer display with a rectangle full of diagonal lines and below that it says "83C00020." We've tried to power it off, but it won't shut down. We've tried to unplug it, and it immediately turns back on with this screen showing. Any help?

  • bossman100 Aug 27, 2008

    I have an error 83C00020 on my HP 3210 Photosmart All-in-one Printer. It has a clock in the upper part of the screen. The little camera icon is also flashing. I cannot turn my printer off. If I disconnect the power and plug back in, it shows the same error.

    Anybody have an idea what I can do?



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I had the exact same issue with one of these printers. 83C00020 on the display with a blue background. printer will not power off.
Try this - Press and hold the OK button then press the power button to reset the printer .
I did this and it powerd on ok and is now working fine.

Posted on Jul 30, 2008

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1)Remove the print cartridges.

2)Unplug the printer from the PC and mains electric.

3/Re-connect the printer to the mains electric. The blue screen will appear with the error code 83c00020.

4)Hold down the printer power button and then press/hold red eye removal button.

5)The printer should reflash itself reboot.

If step 4 fails to work try the following:-

1)On the All-In-One press and hold Print Photos and Red Eye Removal.
2" The screen displays Enter Special Key Combo.
3) Press in the following sequence Red Eye Removal, then Print Photos, again Red Eye Removal.
4) The screen displays Support.
5) Use Right Arrow Key till Reset Menu is displayed on the screen.
6) Press OK.
7) Use Right Arrow Key again till Semi Full Reset is displayed on screen.
8) Press OK.
9) This will reset the unit. Follow the instructions on display and reinsert the cartridges when prompted.



Posted on Jan 28, 2009

  • dob_orosco
    dob_orosco Sep 14, 2012

    thanks this worked i have been trying to fix this for months.

  • bebellesmith
    bebellesmith Nov 26, 2012 hubby put the printer in the garbage after it had that message. I literally took it out of the garabage, plucked off the banana peels wiped it off and tried the first set of instructions. Eureka!!!!! It's alive!!!!! Thank you


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We have the same problem with this code but your method doesn't work with the printer. Someone else have another solution to suggest?

Posted on Sep 07, 2008

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