I had the exact same issue with one of these printers. 83C00020 on the display with a blue background. printer will not power off. Try this - Press and hold the OK button then press the power button to reset the printer . I did this and it powerd on ok and is now working fine.
2)Unplug the printer from the PC and mains electric.
3/Re-connect the printer to the mains electric. The blue screen will appear with the error code 83c00020.
4)Hold down the printer power button and then press/hold red eye removal button.
5)The printer should reflash itself reboot.
If step 4 fails to work try the following:-
1)On the All-In-One press and hold Print Photos and Red Eye Removal. 2"The screen displays Enter Special Key Combo. 3)Press in the following sequence Red Eye Removal, then Print Photos, again Red Eye Removal. 4)The screen displays Support. 5)Use Right Arrow Key till Reset Menu is displayed on the screen. 6)Press OK. 7)Use Right Arrow Key again till Semi Full Reset is displayed on screen. 8)Press OK. 9)This will reset the unit.Follow the instructions on display and reinsert the cartridges when prompted. PLEASE POST UPDATE ON THIS THREAD IF IT DOES/DOES NOT WORK. GOOD
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Try this it worked for me! Unplug usb ,phone cord then power cord for a few seconds. While holding down the (OK) and (ON) buttons plug power cord back in. It should get you out of the error code screen. Then you should be able to do the number (6) and (#) button reset as found on HP site! I hope this works for you as well.
I cannot get the unit to work at all, it will not turn on or off. On
the display screen I get the error message 83C00020 and the memory card
light continues to blink on and off. I will not print, scan,fax or
copy. I cannot override, I have tried the # and 6 reset but to no
avail. I have called tech support and they said it was a 'hardware'
problem that could not be fixed at home. Of course, they wanted to
sell me a new printer!?! Any suggestions? I am stumped and
This error refers to a thermistor error with your machine (assuming that you meant 923 error and not 123 error). Chances are that you will have to replace your fuser. Part number is: 56P2851.
To replace open the right side door (the one with the blue handle) and the lower door below it. Your fuser is the one with the 2 blue clips. Pull clips down and remove fuser. Replace fuser and push clips into locked (upright) position and that is it.
Try unplugging the printer from power for about 10 minutes and then reconnect it and see if that will reset it. You mentioned the error code 83c00020 is that on the printer screen or somewhere else?
I wasn't able to find that exact error is that the way the error actually displayed?
Reply back and let me know. Hope this helps. Please remember to rate this information.