Question about HP Laserjet Cp2025n Printer

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Only first print job is done. ( HP color laser jet 2025.)

I have an HP color laser jet 2025.

It only prints out the first print job. I have to
turn if off and turn it back on to get the next print job. And I repeat the process if I have more print jobs.

I'd appreciate it if you could answer this question.

Thanks
Sean

Posted by on

  • steven Jul 08, 2010

    Hi can you see the print jobs in the print que in your computer.
    Steven 805-520-3003

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  • 223 Answers

Hey Sean,

Is the printer networked or connected through USB, it could be either a problem with the spooler or a problem with the formatter board, try the following:

Turn the printer off:

While the printer is off hold down the right arrow (next to the OK button) and the cancel or x button, turn the printer on while still holding and continue holding until you see the message permanent storage displayed on the lcd screen, let go of the buttons and wait for the printer to display the ready message again. This is known as a NVRAM and will reboot the printer, completely clearing out any corrupt data.

Print out a configuration report if your printer is networked through a router, and check to see if the ip address has changed from what is displayed in the ports tab under the driver properties.

Check the firmware date code; under product info on the configuration report. Check on the hp.com website under support & drivers for your operating system and the latest firmware update, if your printer is out of date, download the update and sync your printer

Try printing a test page (go to your printers folder, right click on the icon, go to printer properties, and go to the general tab) if the test page does not print, configure the ip address manually on the ports tab.

You can adjust the printer to print directly without spooling under the advanced tab, select the option to print directly to the printer.

If this does not fix the issue the it is definitely the formatter board and you will have to have the printer service or call hp if within the 1 year warranty period and ask for an express exchange (US Only) , where they will send you a refurbished model for a fee typically $69 + tax.

Let me know if this solves your issue

Al

eliteprintersolutions@gmail.com




Posted on Jul 13, 2010

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