Question about Kroy K 4350 Printer

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Kroy k4350 I've got a problem using the label printer on one of our machines. When opening the software LABELVIEW and going to 'Select printer' and typing in the "txt string" box and clicking OK, just brings up a Label Printer error. The pc is running OS XP SP3 and has all the windows updates installed. Could something be incompatible with the printer software?

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Posted on Jan 02, 2017

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SOURCE: Need help with Kroy K4350 Printer.

It's definitely a fried pixel on the print head. There are several causes.

1) Running the print head too hot (i.e. at max heat).
2) re-using the ribbon can place dirt and/or static at the printhead.
3) Using un-flattened heat shrink will also cause premature failure of the printhead.

We have been selling the K4350 for a few years and always tell customers to use tubing that's as flat as possible. We specialize in printing on heat shrink, so feel free to call us. We'll even buy back your Kroy printer if you want to upgrade to a higher output printer

http://www.buyheatshrink.com

Posted on Jan 15, 2009

Donz Responz
  • 15 Answers

SOURCE: Kroy K4350 Gap Sensor Problems

Your problem is too complex to solve in one pass on this or any other forum. Give me a call at 800-304-9043 and I'll walk you thru it. I'm Don from Hanover Technical Sales. www.EmpowerCompany.com hanover@visi.net

Posted on Apr 24, 2009

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SOURCE: the label design software does

perhaps you should get the full version as trial versions are usually useless when comes to proper applications

Posted on Nov 23, 2010

Donz Responz
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SOURCE: How do you install 3/8

The issue is not how you center the tube, most likely. It's in how you set it up in your software. Give me a call, toll free at (800) 304-9043. I'm Don at Hanover Technical Sales, Inc.

Posted on Feb 27, 2011

  • 14 Answers

SOURCE: I am using LabelView to

iseries uses EBCDIC and the file is probably ASCII when importing from/to the iSeries charset convertions ensues, there must be some char that isn't translating well and thus converting itself in some control code, use DSPF or EDTF to open the file and check with F15 the encoding for more info I need to know what is your system CCSID

Posted on Jul 02, 2011

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1 Answer

When I calibrate the Kroy K4350, it cuts off all of the material (about 1 foot) after it finishes calibration. This will get costly as we use the printer for heat shrink tubing and change sizes of tubing...


It appears that your printer has the cut bit set to cut, from a prior print job. Suggest that you do a short print job with the cutter set to NOT cut. That should change the instruction in the machine until it has been changed to cut again. By the way, the factory advises us that the K4350 should typically NOT be using the cutter to cut heat shrink. So you may want to change the setting to NOT cut for the long haul. If this does not solve your problem, you might give us a call. We're Hanover Technical Sales, Inc. We're a premier Kroy Dealer. Call (757) 357-2677 and ask for Don.

Oct 31, 2013 | Kroy K 4350 Printer

1 Answer

Kroy printer K4350 error light comes on when ever the heat shink tubing starts to feed. Just pressing the feed button will cause the error light to come on. Heat shrink tubing feeds ok with the sensor...


I'm guessing that you are printing on narrow heat shrink. This problem is seen less often with wide tube. Here's why. The latest version of the K4350 has the media sensor slightly offset from dead center to accommodate certain types of side by side labels. Consequently, the electric eye that senses the presence of the media does not see the narrow tube and faults out, thinking there is not media in it. To fool the printer, place some opaque material where it will do the most good. Right under the sensor board. Look down in the throat of the printer when the carriage is open. You will see a tiny circuit board that has surface mounted components on it. The bottom side has the sensor that operates in conjunction with an infrared light source below the tube in a recessed area. From behind the carriage, slip a business card under the board, placing it forward until it almost touches the centering guides. Then tape it in place so it won't slip away and jam something up. Re-feed the tube over the card, but under the tiny board. The eye is totally blocked, so you will need to monitor the print process to make sure you don't run out of tube and start printing on the platen roller. That should work just fine for you. If that does not solve the problem, we're Hanover Technical Sales, Inc. Give us a call at 757-357-2677 and we'll help you thru the problem. Ask for Don

Mar 06, 2013 | Kroy K 4350 Printer

1 Answer

K4350 300dpi, Windows 7, Bartender 8.01 build 2160, USB to Serial Converter, COM3 9600,8,n,1, Flow Control - any setting. 7/16" flat (1/4"dia.) Heat Shrink. After I print a label, the printer beeps an


Your Bartender software is probably set to print individual labels with a gap between them. Reset the software (document properties button) to Continuous label supply, and it should work. Still having problems? We're Hanover Technical Sales, a Kroy Support Site and Distributor. Give us a call at 757-357-2677 and we'll help you get to the bottom of it.

Jan 12, 2013 | Kroy K 4350 Printer

1 Answer

How do I calibrate the Kroy K4350 printer


Place the label material in the printe, making sure that it is fed below the tiny green circuit board that you will see down in the throat of the printer carriage.

Power off. Firmly hold down the Pause Button.
When the label material starts to feed, Release the Pause button.

When the material stops feeding, you should see two green lights.

If you are seeing a red light instead, you have either been feeding labels with a black mark on the reverse of the liner paper, or there may be some other problem, and you need more help. We're Hanover Technical Sales, Inc. We sell Kroy Label and Wire Marker supplies, and help people thru the little idiosyncracies that they encounter from time to time. Phone 757-357-2677 and ask for Don.

Aug 11, 2011 | Kroy K 4350 Printer

1 Answer

I am using LabelView to create a label that will be imported into an iSeries system. I am using Zebra 140xiIII as the printer in LabelView. When I import this label file into the iSeries system, I am...


iseries uses EBCDIC and the file is probably ASCII when importing from/to the iSeries charset convertions ensues, there must be some char that isn't translating well and thus converting itself in some control code, use DSPF or EDTF to open the file and check with F15 the encoding for more info I need to know what is your system CCSID

Apr 28, 2011 | Zebra 140XiIII Plus Thermal Label Printer

1 Answer

How do you install 3/8" shrink ribbon into Kroy K4350 so the writing is centered correctly?


The issue is not how you center the tube, most likely. It's in how you set it up in your software. Give me a call, toll free at (800) 304-9043. I'm Don at Hanover Technical Sales, Inc.

Nov 18, 2009 | Kroy K 4350 Printer

1 Answer

Kroy K4350 Gap Sensor Problems


Your problem is too complex to solve in one pass on this or any other forum. Give me a call at 800-304-9043 and I'll walk you thru it. I'm Don from Hanover Technical Sales. www.EmpowerCompany.com hanover@visi.net

Apr 15, 2009 | Kroy K 4350 Printer

3 Answers

Need help with Kroy K4350 Printer.


This sounds like a hot pixel failure on the print head. The hot pixels are not repairable. The entire head will have to be replaced, most likely, at a cost of about $300. Hanover Technical Sales, Inc. (that's us) does Technical Support for Kroy printers, so we know what we're talking about.

Could it be something else? Sure, but without a pic of the issue, we'd not be able to guess what else it might be.

Make sure that heat shrink tube is clean and free of static electricity. When possible, use Kroy brand tube in the K4350. And we have a new hybrid ribbon that minimizes static at the head ... and consequently minimizes hot pixel issues.

Dec 12, 2007 | Kroy K 4350 Printer

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