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On Norstar 7316 phone, what is the feature code to program in for "voicemail" on our button #31 rather than using manual method of "feature 986 and then entering the mailbox number?"

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  • boggled23 Apr 21, 2008

    the problem is that i don't know and can't find a 2 digit feature code for voicemail. I know how to program it i just don't have the code.

  • boggled23 Apr 21, 2008

    981 is for accessing your own mailbox....but by putting in feature 986 according to your instructions, the receptionist could transfer calls to voicemail. Thanks!

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1 Answer

To program a button for feature dialing. Press Feature *3, then touch the button you want to program, then touch the feature button and the 2 digit code.....

done

Posted on Apr 19, 2008

  • Anonymous Apr 21, 2008

    Sorry, its 3 digits. Feature 981

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When i select my programmed check voicemail button i get an error of "not in service". how do i fix this and re-establish it as the check voicemail shortcut?


Try Feature *3 - press the button you had programmed of check voice mail - the press Feature 981. This should reprogram your button.

Aug 20, 2013 | NorStar T7316E Corded Phone

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Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Jul 09, 2008 | NorStar Phones

1 Answer

Message button not working, can't access voicemail


You need to call your office manager, they will call in a tech to program the feature in the phone system for your ext.
Meantime try calling X7000 , most sites use that DN.

Nov 27, 2012 | NorStar Meridian M3904 Corded Phone

1 Answer

Need user/ programming manuals for the 7316 and 7208 nortel phones


The following website will help you with the operation and programming of your 7316:

http://www.telephonemagic.com/phone-support/norstar-feature-programming-code.htm

This link will allow you to display and save a copy of the 7208 User Card:

http://telecommunications.tamu.edu/userguides/M7208_16.pdf

Finally this link will take you to a site that will have user cards for the phones as well as manuals for the programming of the Norstar Call Manager User Guide:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

These steps should allow you to resolve your issue. If you do have further problems please don't hesitate to let us know. Thank you for the opportunity to assist you in resolving your issue.

Mar 01, 2011 | NorStar T7316E Corded Phone

1 Answer

When I press "Feature 981"


The inactive feature response means that the phone system and the voicemail are not communicating with each other. I would first check that the voicemail is powered on. If it does have power, I would reboot it by unplugging it for a minute and then plugging it back in(startup can take 15 minutes).StarTalk, Flash, and NAM are some of the names of the voicemail units for small to medium size Norstar phone systems. Occasionally, both the phone system and voicemail need to be rebooted to allow the two to sync up and "see" each other. Occasionally the Norstar voicemails go bad where they will not power up or after powering up they cannot complete the boot up process or after powering on and booting up they will not answer when called. If your unit will not work after trying to reboot a few times, I would recommend you consider having the unit repaired before replacing it. If you need advice on where to send for repair, send a comment and I will help.

Feb 23, 2011 | NorStar M7310 Corded Phone

1 Answer

Our voicemail transfer button will not work for oneparticular phone.


More than likely although the button is marked as a transfer its not programmed as a transfer button. To see how its programmed press feature *0 (button inquiry) and press the button marked transfer. To re-program the button press feature *3, press the button marked transfer,and press feature 70. that willchange the program on that button.

Oct 13, 2009 | NorStar Meridian M7310 Phone

1 Answer

When i press the intercom button there is not a dial tone on my norstar 7316 phone. Do you know how I can fix this?


First you should make sure you have intercom key assigned to your set. Press feature * 0 this is called button enquirey then press the int. key on your set to see what that key is . If you have not int key go into programming and assign int key to set.

Oct 01, 2009 | NorStar Meridian M7310 Phone

1 Answer

Norstar M7310 User Manual


http://www.telephonemagic.com/phone-support/norstar-feature-programming-code.htm

Hope this helps..

Dec 23, 2008 | NorStar M7310 Corded Phone

1 Answer

Norstar: Inactive Feature (981)


This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Oct 10, 2008 | NorStar M7324 Telephone

2 Answers

Only First Phone in the system will ring on incoming calls


These manuals are available on the norstar web site.

Jul 08, 2008 | NorStar M7310 Corded Phone

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