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Have to hit the 'Online' button for print job to print

Everytime we send a print job to the printer we have to hit the 'Online' button on the printer in order for the job to print. Is there a setting we need to look at?

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Please give me detail instructions, step by step because not very computer literate to solve printer problem. Flashing green "PC Load A4" causing printer not to print. Thanks CK


What this means is that the print job you sent to the printer is formatted for and designated as being ready for printing on A4-sized paper, which is a European size that is 210 millimeters wide by 297 millimeters tall. This is close to what Americans will refer to as letter size as that standard is 8.5 inches by 11 inches while A4 is 8.27 by 11.7. If you have standard letter-size paper loaded into the printer and you want to print on such paper, then you need to go into whatever program you are using to write the document (for example, Microsoft Word, Corel WordPerfect, etc.) and set the option in the Print... dialog window to print on Letter rather than A4. You also need to cancel the print job currently in the printer. This is done by holding the Shift key on the top of the printer and pressing the button that says "Reset" underneath it in purplish-red. This will flush the memory of the printer and make it ready for the next print job. As it's been a few years since I last worked on one of these printers, I cannot remember if you also need to hit the Online button first (so that it is offline, indicated by the light being turned off on said button) before you can reset the printer but if so, then just hit that button, reset the printer, and then hit the Online button again to bring it online.

This should take care of the problem for you. If you have any other questions about this issue or other concerns about your Laserjet 4 series printer, feel free to drop me an email. You can find me at Best Deal Computers as I am the owner. :-)

Mar 15, 2015 | HP LaserJet 4 plus Printer

4 Answers

Printer is offline. how do I get it online?


Once you have added either a USB or networked printer to your PC or Mac computer, you can begin sending documents to print. However, on occasion, a print command will create an error on the printer and take it offline, which will prevent all future jobs from printing. To resolve this issue, you will need to change your printer settings from offline to online.
    PC Instructions - Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer. - Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open. - Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online. Mac Instructions - Open System Preferences by clicking on the icon in the Dock. - Go to the Print & Fax control panel under the Hardware category. - Select the printer you want to take online from the list on the left side of the screen. Then click on the "Open Print Queue" button. - Click on the "Resume Printer" button at the top of the queue window to change the printer from offline to online.

Feb 28, 2011 | HP Office Equipment & Supplies

1 Answer

If I am not printing continuously, the printer does not print the first 5-6 printing jobs. When print job sent to the printer I get a blank page (printing job can be more than one page). After the blank...


Hi there,
It seems that " Print on both sides (Manually)" is selected in printing options., when you want to print any document Go to file Print > select printer and click properties and disable the Manual printing option in device settings.
You should be able to get printing without errors,
if the option is not checked then check for the default paper tray,
save the settings and reboot your laptop/desktop and restart printer as well so that settings should work properly and any given command gets clear from memory, If these all settings are ok, Uninstall the printer driver and download the latest version drivers from HP website and install see links below
hp LaserJet 1150/1300 printing system hp LaserJet 1150/1300 PCL5e driver

If you require more assistance feel free to reply to this post
Regards, BA

Jan 14, 2011 | HP LaserJet 1150 Printer

1 Answer

Minolta Magicolor 3100 ... Printer sayes its online and ready to print. When i send a print job it spools it ok but when it goes to print it goes offline. I delete the print job and the printer is back...


Does the printer show any message on it's display ?

Most common problem with these printers is the driver setting (mostly media type/weight) conflicting with the settings made via the front panel menu's.

Jan 04, 2011 | Minolta magicolor 3100 Laser Printer

1 Answer

Legal size no print of hp Laser Jet 2420n printer


Hii It could be wrong on this but there should be a setting on the printer for paper size and type for tray 1. Use it to set tray 1 as legal size and then use your program to send to the printer. Another way would be to have no paper on tray 1 and send the job. The display on the printer should say to load legal on tray 1 and hit the button to continue. When you do the printer will now know it has legal paper in tray 1. The last method is only good for that job and will have to be done the same way for another job. Specifying tray 1 as legal paper will allow you to have legal paper in the tray when the job is sent and not have to press the button.
All the Best.....

Dec 11, 2010 | HP LaserJet 2420 Printer

1 Answer

It says an error has occured in the configuraion and I need to fix the problem and start again. I do not know how to find out what the error is so I can fix it. This error box opens up when I hit the...


The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Oct 26, 2010 | HP LaserJet 1020 Printer

1 Answer

I cannot seem to cancel an old job stuck in there. I have hit cancel, powered off and on, unplugged. Everytime I try to print a new job it puts out this old one.


moz-screenshot.pngThe best thing to do is do a memory reset. But this could also clear pages and formats, user defined characters and fonts, configurations,tables,or all of these parameters.

To reset memory
1.Turn off the printer.
2. Set the DIP switches to reset a portion.
3. Press and hold the Feed/Pause button while turning on the printer. The printer prints out a hardware configuration test label.
4. Hold the Feed/Pause button for 1 second. The printer resets a portion or all of its memory.
5. To exit test and Service mode, turn off the printer.
6. Reset the DIP switches to their original setting and then turn on the printer.

That should do the trick.

Sep 13, 2010 | Intermec EasyCoder 4420 Thermal Label...

1 Answer

System restarts after printing a job


How are you sending the "Print" order ?

Try Control + P then hit enter

May 28, 2008 | Brother HL-2040 Laser Printer

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