Question about HP Photosmart C5180 All-In-One InkJet Printer

4 Answers

Ink System Failure

Error: 0xc18a0501

Tried power cycling, but no luck. Outisde of warranty. Does anyone know what this means?


ink system failed. unable to print.
refer to documentation.
Error 0xc180501

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  • jerry6122 Jun 17, 2008

    there was power outage yesterday, and later when I tried to use the printer it gave me an error message "Ink system failure" and a code oxc18a0306; I unpluged for 2 minutes and removed all ink cartridges, then put them back but still get same message.

  • mikeriggs Feb 01, 2009

    Hi, had same 0xc18a0306 code on my C5180 but used Master Reset solution suggested AND "it worked" thank you very much



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Did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. it will recalibrate and ask to replace almost all of the ink cartridges, however Unplugging the printer, while then pressing the help and ok buttons simultaneously plug it back in did fix it and I am able to print again. Thank you soo soo soo much.

Posted on May 21, 2009

  • dugala Jan 20, 2011

    I took the new ink cartridges back out put old empties back in and ran the master reset worked fine and no mess to clean up. Hope this helps the next person with this error. Cheers


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The on off instructions from everywhere including HP was a total flop, The instructions for the master re-set was the trick. When the system re-set it spewed out a truck load of yellow ink (what a mess) but some alcohal and a rag and a shell tear down cleaned it all up. appears it was a clog and the re-set forced the pummp to prime and shoosh out came all the back up. But the printer is fixed cleaned and about a hundred pages thru with no problems. Thanks for the post.

Posted on May 09, 2008

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Thank you very much for your help (Best Solution). The Help/OK Master reset procedure did the trick (everything else failed). I took all the ink cartridges out before resetting. Replaced the cartridges when asked; no mess, took a couple of minutes to cycle through and I was good to go. Thanks again!

Posted on May 20, 2009

I myself have not tried this, but apparently it came from HP.

HP Photosmart C5180 show ink system failure message
This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!

Posted on Apr 22, 2008

  • jojosnow Sep 10, 2010

    this worked for me! thanks so much jojosnow


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1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
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