Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Ice maker continues to freeze up and the water goes on the floor.

I defrost the freezer and it works for about a day and freezes up again.

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Hi there,

Well first of all you can check the evaporator coils - heavy frost build-up on the evaporator coils cause poor cooling. You can't see these coils without removing a panel on the inside of your freezer. A sure sign that there is a build-up is the presence of any frost or ice build-up on the inside walls, floor, or ceiling of the freezer. Such a frost build-up usually indicates a problem in the self-defrosting system or damaged door gaskets. The refrigerator is supposed to self-defrost approximately four times in every 24 hour period. If one of the components in the self-defrosting system fails, the refrigerator continues to try to cool. Eventually, though, so much frost builds up on the evaporator coils that the circulating fan can't draw air over the coils. There may still be a small amount of cooling because the coils are icy, but with no air flow over the coils, cooling in the refrigerator compartment is quite limited. 
You can try an inexpensive way to check, though inconvenient, way to determine if the problem is with the self-defrosting system. Remove all of the perishable food from the refrigerator and freezer, turn the thermostat in the refrigerator to Off, and leave the doors open for 24 to 48 hours. (Be sure to have several towels ready in case the melting frost and ice causes the drip pan to overflow). This allows the refrigerator to defrost "manually." When the frost and ice build-up has completely melted away, turn the thermostat back to a normal setting. If the refrigerator then cools properly, it indicates a problem with one of three components in the self-defrosting system - 1. defrost timer. 2.defrost thermostat 3. defrost heater. If it still does not cool properly, there may be a problem with the refrigerant level or the compressor. You may need to consult with a qualified appliance repair technician to further diagnose the problem. Post comments for further help or information........

Good Luck!!

Thanks

Posted on Jul 07, 2010

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1 Answer

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It sounds like the defrost cycle isn't working. If this is an older electro-mechanical model, the 1st thing to suspect is the defrost timer. They're not too expensive and usually easy to replace.

If it's a newer 'electronic' model, then it's very likely the cheap chinese control board (motherboard) has gone bad. However, replacements are NOT cheap to purchase, and may be more difficult to replace.

Other parts that could be suspect in the defrost cycle are the heating element and thermistor, and possibly the cold control. If you don't know what or where these are, it's best to just call in a technician.

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Happens to me too. The drain freezes, freezer floor freezes and then ice starts building up to the point where it forms in the fan area and then the blades hit the fan and it gets very noisy. In my case, the container that is supposed to carry the defrosted water to the drain has a electric wire running underneath and twisting around the drain hole. I believe this wire is supposed to heat up and melt the ice to stop the drain hole from freezing. I believe the heating mechanism has failed in my case and suspect the same for you. Until fixed, this will continue to freeze up every so often. Search for your LG freezer drain heating element or parts.

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The freezer isn't making alot of ice. Can the hose behind the ice maker freeze?


Hi and welcome to FixYa, I am Kelly.

When a refrigerator slows down ice production it is usually the result of poor air-flow through the evaporator coils. The poor air-flow is due to ice build up on the evaporator coils. The ice build up happens because the unit is not defrosting properly or the evaporator fan is not running at full speed.

To answer your question "Can an Ice-maker tube freeze?" Yes, they can and do freeze but when they do freeze that is caused by a defective inlet water valve that is leaking water by when it is supposed to be shut off. It can freeze if some one set the temp control to MAX cold. Additionally when they do freeze and the Ice-maker cycles the plastic hose on the back of the unit pops out of the ice maker tube and each cycle starts porting ice maker fill water on the floor.

This may sound odd.. but. Perform a manual defrost by removing the freezer contents and directing a fan into the freezer compartment for just over 2 hours. (Makes a water mess so do not leave it unattended) The return the unit to normal service and after 8 hours start watching the amount of ice produced. (Should be normal for 2 days!) If after 2 days the ice production slows again you have an automatic defrosting problem that is causing the ice build up on the evaporator coils.

If you need any more assistance please include your complete model number in any future responses.

Thanks for choosing FixYa,
Kelly

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Hi this problem could arise due to various reasons so lets find out what could it be the cause.

1)In the back of your freezer compartment is the drain hole. It's very common in GE for the drain to freeze up. With the drain hole plugged up, your freezer will continue to defrost the evaporator, but not the water in the drain hole. So the water builds and freezes, builds and freezes until it eventually overflows into the air diffuser for the fridge causing the leaky fridge problem."Heat Probe" that can be installed.This will prevent water from freezing up in the drain hole allowing it to drain as designed

2)Inspect the door seals and the sides of the refrigerator around the doors. If you see any beads of water or moisture, then the door seals may be failing to create an air tight seal which causes the cold air from the refrigerator to escape and form condensation around the doors. Sometimes you can solve this problem by applying a light film of gasket lubricant to the existing seals or just cleaning them of any debris with a warm soapy rag. If they still don't seal well after you apply lubricant, or clean them, you may need to replace the entire seal assembly.

3) If the water is coming from the freezer but you think that the defrost drain pipe is clear, then it may be coming from the ice maker. Check the ice maker for cracks in the unit's body or a misalignment of the water supply line. Make sure that the water supply spout in the freezer lines up with the ice maker's water supply cup.

4)Check the ice maker copper water supply line, your ice maker water filter, and the plastic ice maker water supply tube for any cracks, splits or connection leaks. If you find any leaks, remove the leaking part and obtain a replacement at the hardware store.

5)Your leaking refrigerator may just have a cracked or damaged drain pan. Your fridge regularly drains water into this pan to prevent water pooling in the fridge itself. Evaporation takes care of the rest. Look underneath your fridge where the drain pan sits and pull it out for inspection. If it has a crack or is otherwise damaged, contact the appropriate retailer about getting a replacement as soon as possible.

6)If your leaking refrigerator is draining inside as opposed to onto your floor, you're probably dealing with a clogged defrost drain. Your fridge is constantly producing condensation inside the freezer, and that condensation drips down the defrost drain into a drain pan underneath the unit. This defrost drain can become clogged with debris or, more often, it freezes shut. Look in your refrigerator manual to locate your defrost drain, and take the appropriate steps to unclog it (inundating your drain with warm water will often do the trick).

Note:Switch you Refrigerators for more than 8 hours and let the frost melt fully use hair dryer and now switch on and check you are getting leak.

post a comment for further assistance.

Thank you for using fixya have a nice day:-)

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1 Answer

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