The other day I was playing a computer game and the drive was working just fine and then I tried to watch a movie and all of a sudden it didn't work. I just thought it was that DVD, but then yesterday I tried to play the computer game again and the drived didn't work at all. And now it doesn't want to play anything. I went through all the help and support stuff. I uninstalled and reinstalled the driver and even went online for some personal help. Nothing has worked and I don't know what to do. I was told that I would just have to get a new one, but I have only had the computer for a year and a half so it just doesn't make any sense. Is there anything that I haven't tried that might work?
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Burning CD-R or DVD-R shortens the life cycle of any CD-R or DVD-R drive, while reading is generally. If you have burnt 1 disc per day, it is not surprising your DVD-RW drive is worn out.
1 detail to take into consideration: if you use ReWritable media, change them from time to time. I thought my DVD-Recorder was dead as I got a lot of non responding issue with DVD+RW media (while my computer had no problem to read these media), and finally getting rid off the old media and taking newer DVD+RW media has given the DVD-Recorder 3 more years.
First, gotta make sure you have a DVD drive, most modern computers do: DVD, DVD/ CD-RW, or DVD-RW drives are commonplace these days. If you have a DVD drive and it doesn't play anything, then more than likely you have a defective drive (DVD drives not working with DVD discs is a fairly common type of failure - insofar as failures go).
To be absolutely certain, try playing an original, commercial DVD movie - one that you know is good - if it still doesn't play it then it is, in all likelihood, a failed DVD drive.
No matter what type of laptop you own or how you use it, the CD-ROM or DVD drive is an important part of the unit. With the CD or DVD drive in place, you can play your favorite music or watch your favorite movies, so when that CD or DVD player stops working it is important to get it back in service as soon as possible.
1.Locate the bypass hole on the CD-ROM drive. There is a very small hole, generally located underneath the eject button, on every CD-ROM drive. Unbend a paper clip and insert it into the hole until the CD tray pops out. 2.Remove any CD that is in the tray and replace it with a CD laser lens cleaner. These laser lens cleaners are available at computer shops and electronics retailers. 3.Run the laser lens cleaning program, then try to play a CD again. If that CD fails to play, replace it with another CD and try again. 4.Shut the computer down and remove the AC power cord if cleaning the laser lens does not resolve the issue. Turn the laptop upside down and slide the battery release lever to the unlocked position. 5.Remove the battery and set it aside. Then locate the screws that hold the CD-ROM drive in place and remove those screws. Slide the CD-ROM drive out of the bay, then slide it back into the bay until it snaps securely into place. Replace the screws that hold the drive in place, turn the laptop back on and try to read the CD again. 6.Log on to your computer and right click on the "My Computer" icon. Select "Properties" from the menu and click on the "Hardware" tab. Click the "Device Manager" button and expand the CD-ROM section. Right click on the CD-ROM and choose "Update Driver" from the menu to download and install the latest device driver from the CD-ROM manufacturer.
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Try an external DVD drive that you can connect to your USB port. The drive you have in the laptop either has a dirty laser lens, which you can carefully clean with a "Q" and alcohol, or the laser itself may be going out. The drive can be replaced.
You mentioned you have a cd-rom. If you can play movies (DVD) it is more likely a DVD drive instead of a cd-rom. CD-ROMs can only read data or music.