Question about Samsung BlackJack II Smartphone

2 Answers

Blackjack II internet stops working....

Hey man thx for the problem solved on the blank start menu, i got another one...

this phone is for an employee of mine, im not sure if all the problems on this phone stem from her just tinkering with it all the time, or if its the phone. i have to reprov Goodlink about once every other month, and now it seems the internet on her phone has stopped. how and where can i go on the phone settings to make sure there is nothing wrong with the phone settings before i make a call to AT&T. when you try to open a webpage, i get an error message something like: remote connection has been reset. if this keeps up im just gonna start doing a hard reset on it every time she brings it in! it makes reprov'ing Goodlink hard cause once the reprov is done, it just hangs durning the download process of the services.

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  • dogbyte Apr 20, 2008

    yessir thanks for all the research, i have about 4 employee's with these phones, and i have alot of problems, ill revert the goodlink version back to the older one, and hopefully that will fix the problems. i will also delete the ims connection to make sure it doesnt want to use that on its own. hey man, thanks for all the help.

  • Anonymous Mar 01, 2009

    same thing happening here. but i cant do anything to fix it

  • Anonymous Mar 25, 2014

    I have tried so many times downloading whatsapp but I do not succeed I don't know what seems to be the problem it just says message failed.

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Hello again dogbyte!

Fantastic! I'm thrilled to here the first fix went well!

Here's the deal on your most recent question...(Please excuse the long post - I'm intimately connected to this particular issue, so I figured I'd try to share some of the background on it.) Are you using GoodLink version 5.0.x by chance?

Our team has actually submitted bug reports to both GoodLink and AT&T on this issue. The BlackJack II has a connection setting called "AT&T IMS" (supposedly there to offer additional features on the AT&T network sometime soon.) Unfortunately, when GoodLink 5.0 is provisioned on a BlackJack II with this particular GPRS connection setting, internet problems are basically guaranteed.

The BlackJack II will successfully connect to the internet to download, install, and synchronize GoodLink. The first time the device disconnects from data services (i.e. - roams out of data coverage, the device is powered off, the device hits critical battery, etc.), data will not reconnect.

You've got two options:

I. Delete the "AT&T IMS" GPRS Connection Setting

1) Navigate to Start > Settings > More... > Connections > GPRS
2) Use the multi-directional pad to highlight the AT&T IMS connection.
3) Click Menu > Delete
4) Press Yes to confirm the delete.
5) GoodLink and Pocket IE should be able to connect to data services again in 5-10 minutes or less.

Note 1: Solution I needs to be performed again if the device is hard reset. If your user(s) need to hard reset the device upon occasion, you may want to make the instructions above readily available to the user, OR consider option II to prevent confusion (if option II is available).

Note 2: Changing the Access Point Name on this connection from "ims.cingular" to "wap.cingular" can also solve the problem, but it's not always consistent.


I. Provision the BlackJack II with GoodLink 4.9.3.x.

This last stable release for GoodLink 4.9 seems operate without the same data issues. Although Good 4.9.3.x doesn't offer some of the more robust features of Good 5.0 (such the ability to send email attachments from the device or RSS feeds), we've been deploying Good 4.9.3 to BlackJack II users since we discovered this issue a little over two weeks ago, and it's definitely made a postive difference.


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Another Potentially Related Issue

You may also notice surprisingly frequent "403 Forbidden" messages in Pocket Internet Explorer on AT&T devices (including the BlackJack II).

All Internet Explorer traffic from an AT&T device goes through AT&T's proxy. AT&T's proxy apparently includes a rule that disconnects a user if they haven't used the web for a specific period of time (I've heard 2 hours, but that may vary). Unfortunately, AT&T and Microsoft haven't figured out a way to simply open that Pocket IE connection back up... at least not easily.

If you're seeing "403 Forbidden" errors, you'll want to do one of the following to close and reopen the data connection:

I. Reboot the phone
(closes and reopens all of the connections)

II. Manually disconnect cellular data
1) Click the Power/Quick List button on the top of the BlackJack II. The "Quick List" should appear
2) Select Wireless Manager
3) Click Menu > Disconnect cellular data
(You should notice the "MEdia Net" indicator under "Phone" change to "On")
4) Click Done to return to the Homescreen.
5) Open Internet Explorer again and navigate to the desired page.

Note: Although the "403" error doesn't necessarilly interfere with GoodLink connectivity, manually disconnecting cellular data will. If you don't open IE an actively open a data connection to reach the web, you'll probably want to open GoodLink and do a quick manual Send/Receive, just to make sure that it re-establishes its connection.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Sorry for the book! I hope one or both of these help.
Have a great weekend,
The MoDev Kid

Posted on Apr 19, 2008

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Remote party has ended this connection. Will pop up on my phone when I try to connect to the internet

Posted on Dec 17, 2008

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Hi Bhanzy,

Great question. Nothing was deleted, this is actually a software bug in Windows Mobile 6. This error usually occurs when your start menu is switched from "Grid view" to "List view". Give this a try:

1) Remove the battery from your device for about 10 seconds.
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Let us know how things go!
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If your phone is going slowly you probably have multiple applications running in the background.
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Hi svstskier,

This is actually a bug in the BlackJack II's firmware. If you power the BlackJack II off, but you're unable to power back on, try removing the battery for about 10 seconds, then reinsert the battery and power back on. The power button should work now.

(At the moment there's no permanent fix for this.)

Does that adequately resolve the issue?
Are you turning the BlackJack II off to conserve battery? While flying? Something else?

Thanks!
Jonathan

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Blackjack II will not start


This has happened to my Blackjack II and I've found if I plug it into the charger then plug the charger into the wall, the phone comes right on. It's a pain, however, if I'm not at home when it decides to do this since no amount of button pushing will turn it back on, it acts like the battery is dead (when I know it isn't!)

BTW, I've have to have my SIM card switched out twice and the battery replaced 4 times since I bought this phone brand new in February......

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Samsung Blackjack II Screen Stays Black


I have a solution. Call at&t. they will send you a new one. I have had my phone for 5 months and it happened to me also. There's a warranty on the phone itself that covers it from the day "you" started using it. I bought mine from a friend. Cool!! It should be here in 5 days free shipping.
Blackjack II Geek.

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Blackjack II blank start screen


Hi dogbyte,

For some reason, certain Windows Mobile (Standard) devices don't like "list" format for the Start Menu.

Give this a try:
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2) Power the device back up.
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Another forum suggested that Windows Mobile seems to be a little picky about which application appears first on the Start Menu. If you have any custom applications installed, it's possible WinMo's start menu just isn't playing nicely.

Hope this helps!

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