Question about Kenmore 4.5 cu. ft. Oasis Canyon Top Load Washer

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Kenmore Oasis HE won't drain

We have a Kenmore Oasis HE washer. Yesterday it stopped working properly... we've unplugged it and tried to restart.

It is filled with water and won't spin (although a manual check of the drum shows that it will spin freely) and it won't drain any water. It makes a sort of griding noise instead of draining.

Any help?

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  • IvyKeep Apr 18, 2008

    Thanks... if we have a broken pump impellor, where would be the best place to get a replacement part? Is this a replaceable part or would we need to call for service? My husband is draining the washer now to work on it.

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I had the exact same problem last night.

Here is what I did and it fixed it with NO PARTS or SERVICE CALL.

First, I took the drain hose and Blew through it with my mouth... I got air bubbles to come up in the wash bason, this told me the drain pump and hoses were not "Clogged"..

Next I took a shop vac and a 5 gallon bucket and used the vac to **** on the drain hose to start a siphon into the bucket...worked like a champ... I had it drained in less than 3 mins....

I Took the back cover off and then the drain pump off and took the 4-5 screws out of the mounting bracket and took the pump cover off.

What i found when I did this was that there was a VERY SMALL FLAT ROCK stuck between the impellor and the pump casing.

WIth a small screw driver I flicked out the rock and the impellor was free again... HOWEVER, When you do this, the impellor will turn half way and stop... half way and stop, half way and stop...etc.........IT WILL NOT SPIN FREELY like a top. When the motor is still attached to the pump, the armiture in the motor still gives reisitance to the impellor...This I PRESUME this to be normal..

I ended up putting it ALL back together except the back cover to test it...I turned it to a wash cycle and let it run for a few mins. Then i hit stop twice to cancel that wash request. Then i started a second wash cycle and the drain pump kicked right on to drain the water left in the basin from the first test wash..... So far she's purring like a kitten..... Fingers Crossed of course...

Posted on May 18, 2008

  • kitplummer Jan 23, 2011

    Had same symptoms. Pulled the impeller out, and found a half-chewed up pencil jamming the prop. Saved me a brutal call to Sears support, and the subsequent lousy service.

  • Hunter24 Jul 08, 2011

    July 7, 2011. We followed John Deere’s instructions for similar symptoms and got positive results. In our instance a nickel fell out of the drain pump. The pump functioned the same way as he described suggesting that it was functionally operative and not damaged. There were three pump mounting screws.

    The “grinding” sound was a bit of red herring in that while it occurred only on draining, the sound transmission seemed to emanate near the top rear. I thought it was a pebble or a screw in another location.

    We tested as described but I am not sure the 2 “stops” entirely cancels a cycle once initiated. Moreover, an entire test is somewhat analogous to watching a pot and waiting for water to boil as the cycle time in minutes is not real time but “estimated” time. Each cycle may take much longer.

    Plan on giving yourself some room to work; I.e., taking the back cover off and tilting the washer down to access and remove the drain pump to insect it.

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If the grinding noise is comeing from the bottom it sounds like it has something stuck in the pump or a broken pump impellor. Either way you have to shop vac the water out so you can lean it back to get under for pump acces. You will still have some water in the bottom after vacing it out the top so be ready for a small mess when you pull the pump loose. If something is stuck try pulling it out if it's broke you need a new pump.

Posted on Apr 18, 2008

  • James Davis Apr 18, 2008

    Sears has alot of parts and service stores where you could buy the part. Not knowing how comfortable you feel about working on your product I'm not sure on repairing it yourself. If it's not put on properly you could get alot of water damage. I forgot to say you have two pumps it's the one that hooks to the drain hose the other just pump water through the clothes during wash.

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