Question about Brother HL 5170DN Laser Printer

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Brother laserjet 5170dn

Printer starts up and goes threw the post tree then red status light come on and stays on. printer is in limbo!

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If you see the service call indication above, follow the steps below:
1 Take out the DIMM (Dual Inline Memory Module) from your printer, if you have a DIMM installed.
2 Turn off the power switch, wait a few seconds, and then turn it back on and try to print again.
If you cannot clear the error and see the same service call indication after turning the printer back on,
call your dealer or a Brother authorized service representative.
When you press the Go and the Job Cancel buttons together, the LEDs will light up with one of the
combinations shown in Table 1. See Table 1: LED indications while pressing Go and Job Cancel on page
3-6 to identify the error.

Something has failed that the printer can't recover from.

Posted on Apr 26, 2008

  • James Krot Apr 26, 2008

    Probally should check the simple thing first. Solid red can also mean

    Front Cover Open
    Close the front cover of the printer.
    Jam Clear Cover Open
    Close the jam clear cover of the printer. See page 6-9.
    Face up Open (For HL-5150D and HL-5170DN: When you use the duplex
    printing function)
    Close the face-up output tray of the printer.

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I have exactly the same problem, which started a couple of weeks ago. Has nothing to do with my computer's driver because it makes no difference if you connect the printer to a network or computer. Besides there are more computers on my network and no one can print. 

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