Question about Brother HL 5170DN Laser Printer

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Brother laserjet 5170dn

Printer starts up and goes threw the post tree then red status light come on and stays on. printer is in limbo!

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If you see the service call indication above, follow the steps below:
1 Take out the DIMM (Dual Inline Memory Module) from your printer, if you have a DIMM installed.
2 Turn off the power switch, wait a few seconds, and then turn it back on and try to print again.
If you cannot clear the error and see the same service call indication after turning the printer back on,
call your dealer or a Brother authorized service representative.
When you press the Go and the Job Cancel buttons together, the LEDs will light up with one of the
combinations shown in Table 1. See Table 1: LED indications while pressing Go and Job Cancel on page
3-6 to identify the error.

Something has failed that the printer can't recover from.

Posted on Apr 26, 2008

  • James Krot Apr 26, 2008

    Probally should check the simple thing first. Solid red can also mean

    Front Cover Open
    Close the front cover of the printer.
    Jam Clear Cover Open
    Close the jam clear cover of the printer. See page 6-9.
    Face up Open (For HL-5150D and HL-5170DN: When you use the duplex
    printing function)
    Close the face-up output tray of the printer.

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When we print the green status light changes to red and nothing prints. Sometimes we can open the front of the printer, close it, and then it will print. The speed light is orange and the connection...
I guess the paper is not feed every time. Pull out paper cassette and you have to see paper feed roller he is rubber, just clean it with cloth and water or alcohol.

I hope this help you!

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Brother HL-5170DN 4 yellow lights - seems dead
if all the lights are flashing it means there is a physical problem with one of the main parts of the machine, such as the power supply or main board. you can find a technician on their website who would be able to fix it for you

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How can you reset a brother HL-5170DN with out the password either with it connected via USB or ethernet i cannot remember my password
You'll need to reset your printer to factory settings. BE SURE TO PRINT A CONFIGURATION PAGE FIRST.

VIA THE PRINTER CONTROL PANEL
  1. Switch the printer off.
  2. Make sure that the front cover is closed and the power cord is plugged in
  3. Hold down the Go button as you switch the printer on. All the LEDs light up. Keep the button pressed down until the Toner LED lights. When the Toner LED lights, release the Go button.
  4. Hold down the Go button until the Yellow Status LED lights. When the status LED lights, release the Go button.
  5. When all the LED's light, the printer will start warming up. The print server has now been reset to its factory defaults.

Nov 02, 2009 | Brother HL 5170DN Laser Printer

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I have brother 5170dn printer but printer all light continuous blinking
it is about fuser unit. Or it needs reset ,if that could not help, then you need new one. Hope it helps


Oct 29, 2009 | Brother HL 5170DN Laser Printer

1 Answer

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Open the printer - remove the toner etc. shut the door. Should resolve the problem.

Jun 18, 2009 | Brother HL 5170DN Laser Printer

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when the toner light comes in and the status is red, it usually indicates that the toner is about to be empty or is empty.

if status is green and the toner light is blinking it means its low

Jun 17, 2009 | Brother HL 5170DN Laser Printer

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Red staus light after power outage
when the outage comes it is because of a sharp burst of energy that is fast and then stops i have had similar probloms.try to take it in and you will have to have them look at the chip

May 27, 2009 | Brother HL 5170DN Laser Printer

1 Answer

HL 5170DN - the red service lite stays on and the orange paper lite is flashing; printer does not initialize
Since when this problem arised, have you install a new cartridge?

Try to unplug the USB connection.
Try to turn off and reinstall the cartridge again. Also shutdown the PC. Then power on PC & then Printer.

Let me know the further status so I can investigate further and fix the problem.

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Normally there is a drum reset procedure with every new drum.
To reset your drum counter open the front cover (as you would replace the drum)
leave the cover open and the printer on.
Press the go button untill all 4 leds are lit. After that release the go button.
Normally now the drum counter has been reset, you may close the front cover again.

To check your drum status, press 3 times go in a fairly fast way. By doing that the printer will print his configuration pages, on the second or third page i guess you will find your pagecounters and the remaining life of your consumables.
Check the status of your drum, it should be full again.

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I have exactly the same problem, which started a couple of weeks ago. Has nothing to do with my computer's driver because it makes no difference if you connect the printer to a network or computer. Besides there are more computers on my network and no one can print. 

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