Question about Brother HL 5170DN Laser Printer

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Brother laserjet 5170dn

Printer starts up and goes threw the post tree then red status light come on and stays on. printer is in limbo!

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If you see the service call indication above, follow the steps below:
1 Take out the DIMM (Dual Inline Memory Module) from your printer, if you have a DIMM installed.
2 Turn off the power switch, wait a few seconds, and then turn it back on and try to print again.
If you cannot clear the error and see the same service call indication after turning the printer back on,
call your dealer or a Brother authorized service representative.
When you press the Go and the Job Cancel buttons together, the LEDs will light up with one of the
combinations shown in Table 1. See Table 1: LED indications while pressing Go and Job Cancel on page
3-6 to identify the error.

Something has failed that the printer can't recover from.

Posted on Apr 26, 2008

  • James Krot Apr 26, 2008

    Probally should check the simple thing first. Solid red can also mean

    Front Cover Open
    Close the front cover of the printer.
    Jam Clear Cover Open
    Close the jam clear cover of the printer. See page 6-9.
    Face up Open (For HL-5150D and HL-5170DN: When you use the duplex
    printing function)
    Close the face-up output tray of the printer.



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Posted on Jan 02, 2017


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When we print the green status light changes to red and nothing prints. Sometimes we can open the front of the printer, close it, and then it will print. The speed light is orange and the connection...

I guess the paper is not feed every time. Pull out paper cassette and you have to see paper feed roller he is rubber, just clean it with cloth and water or alcohol.

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You'll need to reset your printer to factory settings. BE SURE TO PRINT A CONFIGURATION PAGE FIRST.

  1. Switch the printer off.
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when the toner light comes in and the status is red, it usually indicates that the toner is about to be empty or is empty.

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A voltage surge often accompanies a power cut and even when surge protection is used sensitive electronics can be damaged. Often the damage is such that the item doesn't fail immediately, or doesn't completely fail.

That happened to a friend a couple of years ago and he was fortunate enough to suffer immediate failure so the power company paid to replace his motherboard and hard drive.

You should have your printer checked by an engineer.

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Try to unplug the USB connection.
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Let me know the further status so I can investigate further and fix the problem.

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Normally there is a drum reset procedure with every new drum.
To reset your drum counter open the front cover (as you would replace the drum)
leave the cover open and the printer on.
Press the go button untill all 4 leds are lit. After that release the go button.
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To check your drum status, press 3 times go in a fairly fast way. By doing that the printer will print his configuration pages, on the second or third page i guess you will find your pagecounters and the remaining life of your consumables.
Check the status of your drum, it should be full again.

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I have exactly the same problem, which started a couple of weeks ago. Has nothing to do with my computer's driver because it makes no difference if you connect the printer to a network or computer. Besides there are more computers on my network and no one can print. 

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