Question about KitchenAid Food Mixers
Hello CANADA43. From the symptoms you describe, I would say
that your there is something awry with your mixer’s internal speed control
assembly. You said the mixer had never
been used and the spotty running started the very first time it was used. Is it still under warranty (have you owned it for less than one year)? If so I’d contact KA immediately
and tell them about your problem with the stir speed not working correctly. The
KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer
Care>Contact Us> and the toll free phone number is listed to speak
with someone. You can also look under the Warranty & Service Plans to
see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us. Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m., Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.) When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).
If your mixer is no longer under warranty, then you can still replace the control assembly by yourself. Just be sure to have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> enter the visitor type “Consumer” and then Enter the 6 character model number, in your case: KP26M1, and select one of the first two files listed under Parts List (47) (The first file, KP26M1XAZ4.pdf (304.18 KB), is for a -4 series model and the second file, KP26M1XAZ5.pdf (724.41 KB) is for a -5 series with slightly different insides, so make sure you have the correct Parts List manual.)
For a series -4 mixer, turn to pgs. 4 & 4, titled Case, Gearing And Planetary Unit that shows an exploded view for the disassembly and reassembly of your mixer, along with all the parts. Locate Illus. No. 8, Control Assembly (incl. Knob). (For a series -5 mixer, turn to Pgs 4 & 5, and locate Illus. No. 19, Control Assembly). You’ll want either the black or grey knob contol assembly. The part numbers are the same for both series mixers, so you just need to choose the right color.
Here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). Prices can vary widely between vendors, so do some comparison shopping.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. Good luck, I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln
Posted on Jul 09, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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