Question about Dell Wireless Keyboard Optical Mouse w0147
My dell wireless keyboard and mouse won't work. They both have new batteries and I see the cursor on the screen but still can't type or move cursor around.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
It looks like the problem is with the keyboard, and not the mouse. To verify, try the k/b on a different computer. If the issue occurs there as well, it means the k/b is defective and you may have to replace it.
If however, it functions well on the other PC, then it could be a problem with either the port or the driver, or the keyboard itself.
First try the k/b on another free port, if available. If it works OK, then the original port is damaged and you will need to take the PC to a competent technician to get it fixed.
Next, try to download the latest drive for your keyboard and install that after uninstalling the older version. If this does not work as well, consider buying a new keyboard....I always recommend the corded variety, as they are more reliable.
Should you have any further questions, please feel free to post them here.
P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.
If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! or Helpful rating. I would be very grateful for your show of appreciation.
Thank you for using FIXYA!
"Discover How to Achieve Your WILDEST DREAMS"...Free Download
FREE SOFTWARE GIVEAWAY
Windows Utilities - Software Street
Posted on Apr 23, 2008
I also had a non-responsive keyboard that worked for a couple of days after installing. I purchased the unit over a year ago due to a great price. Since it was most likely out of warrantee and new batteries did not help, I open the unit and found a cracked solder connection on the positive battery terminal. I re-soldered the connection and it now works great.
Posted on Jun 06, 2008
i had the same problem, i checked the batteries with a DMM and the measured 1.4v i replaced the batteries with new and i still had the same problem. anyway i ended up taking the keyboard apart and found where the antenna is connected to a push on type connector alongside the pcb board inside the keyboard, the connection was slightly corroded. i cleaned it up and it is working fine know, even with the old batteries.
Posted on Sep 17, 2008
You need to sync the mouse with the USB receiver. They'll be a similar button on the receiver. Push both at the same time.
Posted on Apr 07, 2009
Go to http://support.euro.dell.com/support/index.aspx?c=uk&cs=ukdhs1&l=en&s=dhs
Click the drivers and downloads section.
Enter your service tag number and procced to the download section.
Click Input Device Driver and dowload the alps touchpad exe file. Run this and your problems will be solved.
Posted on Oct 28, 2009
Tips for a great answer:
Jun 28, 2013 | Computers & Internet
Apr 09, 2011 | Dell OptiPlex GX280 PC Desktop
Jan 23, 2011 | GE Wireless Optical Mini Mouse 3087897985
Dec 29, 2010 | Dell Wireless Keyboard Optical Mouse w0147
Jul 16, 2010 | Dell U0636 Mouse
Jun 28, 2010 | Dell Wireless Keyboard Optical Mouse w0147
Jun 28, 2008 | Dell Wireless Keyboard Optical Mouse w0147
Oct 13, 2007 | Dell Wireless Keyboard Optical Mouse w0147
May 11, 2007 | Dell Wireless Keyboard Optical Mouse w0147
443 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: