Question about Dell Wireless Keyboard Optical Mouse w0147

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My dell wireless keyboard and mouse won't work.

My dell wireless keyboard and mouse won't work. They both have new batteries and I see the cursor on the screen but still can't type or move cursor around.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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IrishDruid
  • 2712 Answers

SOURCE: keyboard

Hello ARRG,

It looks like the problem is with the keyboard, and not the mouse. To verify, try the k/b on a different computer. If the issue occurs there as well, it means the k/b is defective and you may have to replace it.

If however, it functions well on the other PC, then it could be a problem with either the port or the driver, or the keyboard itself.

First try the k/b on another free port, if available. If it works OK, then the original port is damaged and you will need to take the PC to a competent technician to get it fixed.

Next, try to download the latest drive for your keyboard and install that after uninstalling the older version. If this does not work as well, consider buying a new keyboard....I always recommend the corded variety, as they are more reliable.

Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! or Helpful rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid
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Posted on Apr 23, 2008

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SOURCE: Logitech wireless keyboard doesn't respond

I also had a non-responsive keyboard that worked for a couple of days after installing. I purchased the unit over a year ago due to a great price. Since it was most likely out of warrantee and new batteries did not help, I open the unit and found a cracked solder connection on the positive battery terminal. I re-soldered the connection and it now works great.

Posted on Jun 06, 2008

  • 2 Answers

SOURCE: microsoft wireless laser keyboard 6000 v2 - keys suddenly stopped/not working

i had the same problem, i checked the batteries with a DMM and the measured 1.4v i replaced the batteries with new and i still had the same problem. anyway i ended up taking the keyboard apart and found where the antenna is connected to a push on type connector alongside the pcb board inside the keyboard, the connection was slightly corroded. i cleaned it up and it is working fine know, even with the old batteries.

Posted on Sep 17, 2008

micromend
  • 748 Answers

SOURCE: the cursor on my laser wireless mouse won't move

You need to sync the mouse with the USB receiver. They'll be a similar button on the receiver. Push both at the same time.

Posted on Apr 07, 2009

  • 1 Answer

SOURCE: Dell Inspiron 1545 laptop keyboard cursor jumps to

Go to http://support.euro.dell.com/support/index.aspx?c=uk&cs=ukdhs1&l=en&s=dhs

Click the drivers and downloads section.

Enter your service tag number and procced to the download section.

Click Input Device Driver and dowload the alps touchpad exe file. Run this and your problems will be solved.


Posted on Oct 28, 2009

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I hope this helps
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1 Answer

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mcdevito75 here, Sounds like the mouse itself is faulty, if the right button when depressed returns to position and you hear the familiar click, and you don"t hear that from the left button, then the mouse itself is faulty, ask Dell to send another mouse, it should be on warranttee with your new computer.

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Have you tried re-pairing your mouse? Should be a button on the bottom of the mouse and a button on the wireless antenna device. Or, If your using a bluetooth mouse make sure bluetooth is turned on, on your computer.

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1 Answer

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Nov 01, 2008 | Dell Wireless Keyboard Optical Mouse w0147

1 Answer

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If your mouse is "locking" the two most likely causes are either due to a battery issue or a connection issue. The first is unlikely since you're saying it started just after you replaced the battery, but you might want to try again if you have other new batteries around that you can use. Also you could try Re-Pairing (if you have the bluetooth wireless keyboard/mouse combo that dell offers) the keyboard and mouse after reboot. step by step Instructions for re-pairing or fixing a corrupted are should be available on the Dell support website and vary depending on the exact model you have.

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1 Answer

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Your keyboard and mouse maybe using a power saving setting try re-establishing the connection between the keyboard, mouse and the computer. If this helps I'd would really appreciate a FixYa! rating if not please don't hesitate to contact me and I will assist you furthur. Have A Good Day!

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