Question about E-Machines eMachines Desktop PC

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After using restore CDs to restore my E-Machine desktop T2542 because of a virus problem, I have no sound. I am running Windows XP. I identified that my audio device on high output buss required a Realtec 97 driver. While this driver is supposed to be on Restore CD#2 it does not appear to be there or does not appear to download. I went to the Realtec Website and downloaded the indicated driver. I still have no sound. What more/else do I need to do. Yes, speakers appear to be properly plugged in and turned on as the indicator lights are on and volume control on speakers is at maximum. Any thoughts would be appreciated. Thanks, Larry

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  • 977 Answers

Hi Larry!
First, have a look at the Device Manager.
Do you see any red Xs, yellow question marks or exclamation marks?
Look under Sound, video and game controllers... Is Realtek AC'97 listed? What other devices are listed?

Second, enter the BIOS (usually done by pressing DEL or F2 while computer starts booting up).
I'm not sure how your exact BIOS look like, but look for Integrated Audio, or something like this (search for the word Sound or Audio), and make sure it's not Disabled.

Third, try connecting the speakers (given that they are NOT powered by USB) to any other music/sound source (MP3 player, etc.) and see if they work properly.

Waiting to hear from you,
Pelu.

PS: If none of the above worked for you, please don't automatically reject my solution... I have others for you, but first I need you to try the ones above!

Posted on Jul 06, 2010

  • 10 more comments 
  • the_nuts Jul 07, 2010

    Keynan:
    Thanks for your quick reply. Had to get some sleep so am only able to respond now.
    1. Concerning "Device Manager": No red X's; 3 Yellow ?s - "Other Devices" with subheadings "Audio Device on High , Definition Buss" and "Video Controller (VGA Compatible)". No exclamation marks. 1.a Under Sound. Video and Game Controllers, Realtec 97 is NOT listed. The listed items (6) include Audio Codecs, Legacy Audio Drivers, Unimodem Half-Duplex Audio Device, Media Control Devices, Video Codecs, and Legacy Video Capture Devices.
    2. When I press "DEL" during boot-up, I get a screen headed "Phoenix - Award Bios CMOS Setting Utility. However I can find nothing on this page or the available links which are titled "Sound" or "Audio" or which have anything to do with these functions. I do get a "WARNING" message in the middle of the Bios page which says "Refresh Rate Exceeds Valid Range - please reset to 60 Hz, otherwise display is erratic."
    2.a. Ignoring the Warning and completing the boot up, I frequently get a "Newly Found Hardware" screen for "Audio Device on High Definition Audio Buss" Following procedures for the new hardware installation , I get an Install Wizard which directs me to insert Restore CD which I do, but after a long search it says it still can not find appropriate driver. It also suggests it can look for driver on line but I can not get it to do so. If I go to my list of temporary "Downloaded files", I can find "RealTec 97". Double clicking on this starts the install process for Realtec but 1/2 way through I get an error message which says "Sorry, error encountered and computer must close" However if I check OK at this point, the computer does not close but appears to complete the download. Later however I still can not find Realtec 97 on Device Manager.
    3. Speakers do work when plugged in to other audio sources.
    Still at Square 1, where do we go from here?
    Larry



  • Ran Kedar
    Ran Kedar Jul 07, 2010

    Hi again!

    It seems like FEW things are missing and needed to be installed.


    • First, make sure you have the latest Service Pack for Windows (which is Service Pack 3 or SP3). To do so, right click on My Computer and select Properties. You'll see there which service pack you have. If update is needed, go to Windows Update and go through the update process.




    • At last, download the audio driver from here and install it.

    Good luck,
    Pelu.

    PS: I couldn't figure out from your answer which was the 3rd question mark device, but I think the drivers I've provided will cover it as well...



  • Ran Kedar
    Ran Kedar Jul 07, 2010

    I would also recommend you to go into the BIOS again and select "Reset to Factory Settings"or "Load Defaults" (or something like it...), so you'd get rid of that error message you get!
    You might need to reset the time and date in the BIOS after doing so.

  • the_nuts Jul 07, 2010

    Pelu:
    Thanks for your help but I do not seem to be having much luck.

    Then attempting the first download from the Intel Download page, I got message
    " The Intel Chipset Software Installation Utility requires a supported chipset platform running on a supported operating system. Check the System Requirements section of the README.TXT file for more information". It then returns to the Downloads page.

    When attempting your second recommended download from the Intel Downloads Web page, I get the message " This system does not meet the minimum requirements for installing the software. Setup will now exit".

    When trying to download the driver I get the message. "Not Found. The requested UFL.xxxxxxxxx, was not found on server"

    One last note I do find two Realtec programs on "Add or Remove Programs" list under "Control Panel" One is realtec 97 Audio and the other os RTL8139 Fast Ethernet.

    Any more thoughts? Larry




  • the_nuts Jul 07, 2010

    Pelu:
    I forgot to mention... I am running Service Pack 3 on my XP Home Edition


  • Ran Kedar
    Ran Kedar Jul 10, 2010

    Larry,

    The downloads from Intel were according to your system configurations, as I found on eMachines' site. Apparently your system configurations is different...



    Run this and see if you can tell me your motherboard's model and manufacturer (look at Mainboard tab).

    Try installing the CHIPSET and VIDEO/GRAPHICS drivers from the CD you have, or use above tool to write me which chipset you have on your motherboard (Mainboard tab again)!



    Please UNINSTALL Realtek AC'97 Audio Driver through Add/Remove Programs, restart and install the latest version.



    Note: It might still fail to work as long as the chipset drivers are not installed! Plus, it might be other driver than Realtek AC'97...



    Regards,

    Pelu.

  • the_nuts Jul 10, 2010

    Pelu:
    You must think I am a real computer dunce but when I checked on the link you sent me to identify my motherboard, I got "The page cannot be found" HTTP Error 404.
    When I attempted to use the Remove files under the Control Panel for my currently installed Realtec 97, I run into a "Error Extracting Support Files" "Catastrophic failure" Checking OK which then returns me to the "Add/Remove files" site.
    The downloads you wanted me to run including the ones for an update of the Realtec 97 driver all lead to sites which scan my system drivers and then want payment to fix same. After paying money to access FixYa am I still supposed to pay for other site assistance? I did go to one of these Sites (Driver Doctor) got the scan and paid for support - which still did not manage to solve my sound problem.
    By the way during one of the scans the diagnosis program identified my computer as a "BioStar Intel Socket 478". Does this help you with my problem? Thanks, Larry


  • Ran Kedar
    Ran Kedar Jul 10, 2010

    You're right, it seems like FixYa messed-up the link...

    Copy and paste this in the address bar of your browser:

    ftp://ftp.cpuid.com/cpu-z/cpu-z_1.55-32bits-en.zip

    BIOStar Intel 478 is just not enough info...



    Go into this site again... To download the driver for FREE, all you need to do is clicking on "Download@MajorGeeks" (one of the 2 links in the middle). If it doesn't popup the download window, click on "CLICK HERE IF IT DOES NOT" (at the top).



    Ignore the uninstallation problems for the moment...



    Good luck,

    Pelu.



    PS: FYI, most of the payed "services" and "tools" online are completely SCAMS! Don't be easily tempted to pay - only if you have a basis of trust in the site (such as FixYa :)

  • Ran Kedar
    Ran Kedar Jul 10, 2010
  • Ran Kedar
    Ran Kedar Jul 10, 2010

    OK, so FixYa just can't handle FTP links! That's too bad....

    Please use this link instead!

  • the_nuts Jul 11, 2010

    Pelu:
    I was finally able to follow your final link and was able to unzip the downloaded file.
    The CPUID reader told me that I am running an Intel Celeron processor, CPU 2.50v
    The mainboard is listed as a Biostar Group model P4M90-M4 . Does this provide the data you have requested?
    Larry


  • Ran Kedar
    Ran Kedar Jul 11, 2010

    Well, that explains a lot... It has different Audio device than Realtek AC'97!

    Though, there are 2 options (as there are 2 versions for this models):

    1) Ver. 6.0/6.1

    2) Ver 6.2



    Download and install in this order: Chipset, RESTART, On-borad VGA, On-borad Audio, RESTART.

    Unistall the inappropriate drivers if they get installed.



    Good luck again,

    Pelu.

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