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I have just bought a 2nd computer. I entered my old Product Key Number by mistake & not My upgraded Number for Norton 360 2.0 upgrrade Bought on 14th April. When I enter the correct product Key now this is ignored by Symantec / Norton on my new PC and I am just asked for Renewed subscription all the time. If I enter my A/C no the correct Product Key comes up , I click the enter button & I am just ignored again. Grateful for your Help Robert Cobb at Email Address

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Remove and reinstall Norton using the following
If you have Norton up to 2007
Download and run the Norton Removal Toolfor Norton 2008:
Download Norton Removal Tool 2008.0.3.16 - A program that can ...check also:
Uninstalling Symantecand for 2008:
Norton 2008
If you have an Apple MAC use
download - Mac OS X Norton uninstaller

Regards

Posted on Apr 18, 2008

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Posted on Jan 02, 2017

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Hello,

Make sure you have the CD key or have registered your product on Symantec. You will also need any other Norton product keys if you have them installed on your computer.

Best advice I can give is to first run the Norton Removal Tool which can be found at Norton Removal Tool at Step 4. This will fully remove all Norton products from your system.

After you run the Removal Tool, you can reinstall the 360 software, run Live Update, and enter your CD Key to reactivate. It should pick up where you left off as far as Days Remaining.

Thanks for using Fixya.

Note: Should you still have a problem, try the on-line support that is included in the price of your 360. Access it through the Help selection on the menu. It is very good.

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