Question about HP Pavilion Slimline s3620f Desktop

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My hp pavilion slimline went to the blue screen today that said an error occurred and I should shut down and restart and run the harddrive diagnotics. But when I shut it down, it will turn on, but not startup or run Window. It just sits there doing nothing. The USB port works to run another device. What can I do to get it started to run the diagnotics?

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  • padei138 Jul 06, 2010

    I tried unhooking everything and holding the power button. I then hooked up the monitor, mouse and keyboard adn turned it back on. I hit the F10 numerous times, but the keyboard lights never lit up and nothing happened on the screen. The monitor light flashes like its in power save mode. Any other suggestions? Thanks for the help.

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You can try to do a Power drain of the system ie disconnect all the cables from the pc and press and hold the power button of the tower for 30 to 40 sec. than reconnect only the keyboard the mouse and the monitor and turn it on. try to enter the BIOS page ( keep on tabbing the F10 key to enter BIOS is Windows Vista during the start up and F1 in Windows XP) and from their you can run a Smart test on the Hard drive. You can also try to boot the Pc to the safe mode and check whether the windows loads or not. From the Advanced boot option try to do a Start up repair.

Posted on Jul 06, 2010

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For solving blue screen error


HP Notebook PCs - "Windows Unsafe or Sudden Shutdown" Blue Screen Error Occurs During Startup or Boot

Description
Windows XP may not start and the following error message may appear on a blue screen:
Windows Unsafe or Sudden Shutdown
This error occurs after Windows was not shutdown using a safe method. The notebook may have been turned off without clicking Shut Down or briefly pressing the computers Power button. The power may have been suddenly disconnected from the computer or the Power button may have been held for more than 5 seconds.
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Solution
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If Windows will not start or the computer will not boot after the scan is complete see: HP Notebook PCs - Troubleshooting a Startup or No Boot Problem (In English)

use the link to know how to use recovery option with hp laptop
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=us&dlc=en&product=18703&docname=c00608578#
_____________________________________________________
Thanks and Regard
dilipbagdi
Technical Associate

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