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TROUBLE WITH Gestener3227. The second A4 tray does'nt signal even when there is paper.

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You might have a problem whit the lift-up mechanism of the 2nd tray. look in the back o the machine..were the 2nd tray enters you should have something loose.ussualy is a long spring.

Posted on Jul 12, 2010

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Put A4 in upper tray error


Change the printer properties to use paper from the automatic feeder tray. And, unless you are in Europe, you probably don't want to specify A4 paper. Try "letter" or some other size.
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first remove all paper trays and inspect for paper behind the tray area and inside the machine
second verify if the paper trays are set to the correct paper sizes this is easy just look at the screen under paper trays and all trays should tell you what they are set to

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I have a lbp 7200 and even when the paper tray is full as soon as I go to print it tells me to load paper ?


I had this problem and solved it because the paper format of the tray was set to Letter in stead of A4. A4 is what we use here in Europe, so I guess the Letter format was conflicting with an 4 setting elsewhere. Settings - Paper size - A4 solved the issue.

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Im having canon ir400 copier.in first cassete im using A4 size paper.it was wrking fine.Suddenly m/c doesnt detecting the first tray.ITS SHOWING '' LOAD PAPER''.even i've loaded a paper...


First I would pull the paper tray out and look for a wade of paper jamed behind the paper tray or jamed in the paper path above the cassette. Another problem could be that the tray is not lifting. If you take the second tray out and reinstall the first tray can you look under the tray and see it raise up or does it make a noise and not lift. It could be the rachet gear is broken that lifts the paper up. These are just a few ideas.. Good Luck

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1 Answer

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Make sure your paper guides are set correctly in the A4 tray. Also make sure the tray is lifting correctly. Nine times out of ten its the tray guide set up.
When the tray lifts up and engages the rollers, if the tray isnt set up correctly the paper will wall back and the rollers will not be able to pick the paper up. Then the machine will call even tho there is no paper jammed.

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First why is the tray set for size A4 Paper. That is metric size paper for oversea locations. Should be set for 81/2"x11, or 11"x81/2.. is there any paper stuck behind the 1st tray? are the guides that hold the paper in place in the draw snug up aganist the paper in the draw. is the bottom sheet of paper in the stack/rem of paper benton the edge. All sheets of paper in the draw must be flat.

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You have Auto Tray Switching acticated (ATS). Unless you specify each tray/paper with different settings it will switch.

Go in to the utility menu and you can find this in the paper tray settings area I believe.

You can turn this off completely to avoid this in the future.

If you look around you can even just tweak the settings for this, but in your case i would just shut it off.

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1 Answer

When Tray 1 (A4) is empty it is picking up Tray 2 (A4 ? letterhead) and we don?t want that to happen cause we print in bulk! When Tray 1 (A4) is empty it is picking up Tray 2 (A4 ? letterhead) and we don?t...


Hello Uncle123,
I don't have a user manual at my fingers, but you can go into "additional functions". I don't recall if it is within the"common settings" tab or "copy settings" but you can designate any paper tray to be "unique". For example you can designate tray 2 as "colored paper, or recycled paper" .In which case, if you are feeding from tray 1 and it runs out the copier now knows that tray 2 has a type of paper that is different than the current run.Even if the paper size is the same. I hope this helps. Take care. ..............................spinal.........................

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