Question about Weber Genesis Silver B Grill

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Only back burner lights

I own a Weber grill and only the back burner of the two burner unit will light. What do I do to solve this problem.

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There could be a couple of problems. You may need a new regulator, easy to replace and inexpensive. You may also have a clog in the valve orifice. Remove the burner and make sure nothing is clogging the valve orifice.

Posted on Jul 13, 2010

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When I try to light my brand new Q300, it won't ignite. I can hear that the tank is on and gas is being sent to the grill. However, it doesn't light. When I shut the grill off and the gas tank...


What you have is delayed ignition. It's being caused by the gas regulator. It is solvable, though.

Turn the gas tank valve OFF and disconnect the hose from the tank.

Wait 5 minutes and reconnect the hose to the tank.

Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

Once the valve is fully open, light 1 burner and turn it to HIGH. Did the burner light and does th eflame height look correct? If so, light the remaining burner the identical same way. Now, to both flame heights look correct? If so, you solved the problem. Remember to always open the tank valve Very, Very Slowly. And always light the burners with the Lid/Hood Open.

If the above did not solve the problem, you will need to replace the Hose/Regulator Assembly. Since your grill is brand new, the Hose/Regulator Assembly will be covered under Warranty. Have your Proof of Purchase handy and call Weber 1-800-446-1071. Also, if you haven't done so already, register your grill before calling http://help.weber.com/register/ even if you don't need a new Hose/Regulator Assembly.

Hope this helped you troubleshoot & solve the problem.

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Weber grill has been performing inconsistently. It does not heat up above 250 degrees and frequently the flames go out. It's a Genisis B two burner grill


To solve this problem, first be sure you have adequate gas in the tank. If that checks out OK, do the following:

1. Turn the gas tank valve OFF and disconnect the hose from the tank.

2. Wait 5 minutes and reconnect the hose to the tank.

3. Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

4. Once the tank valve is fully open, light the burner farthest from the tank first and set the burner
control knob on HIGH. Does the flame height look correct for being set on HIGH? If so, light
the remaining burners the same way. Do all the burner flames look correct? If so, you solved
the problem. Remember, to always open the tank valve Very, Very Slowly.

If that didn't solve the problem, you will need to replace the grill's Hose/Regulator Assembly. It runs about $30.00 at any home center or hardware store that sells grills & accessories. If you replace it, turn the tank valve ON Very, Very Slowly.

Hope this helped you to troubleshoot and solve the problem. Happy Grilling.

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Just bought a new Weber gas grill E320. Used several times and now all of a sudden the grill will not light. Ignitor seems fine just no gas.


1. Turn the tank valve OFF and disconnect the hose from the tank.

2. Wait 5 minutes and reconnect the hose to the tank.

3. Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

4. Once the valve is fully open, light the burner farthest from the tank first & turn it to HIGH.
Did the burner light and the fa,e height look correct? If so, light the remaining burner exactly
the same way. Now, do all the flame heights look correct? If so, you solved the problem.
Always remember to turn the tank valve ON Very, Very Slowly.

If the above didn't solve the problem, you will need to replace the grill's Hose/Regulator Assembly, as the regulator is locked up. You can pick one up from any home center or hardware store that sell grills and accessories for about $30.00. Take your old one with you for comparison purposes.

I hope this helped you troubleshoot and solve the problem, Please let me know and Happy Grilling!!

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Bill, I suspect that the third burner needs to be removed and thoroughly cleaned. As does the venturi valve on the open end of the burner. If however, the 3rd burner is the one that ignites from the cross over tube burner, you will have to clean and/or replace the cross over tube burner.

To assist you further, I have included a link to the Owner's Manual for your model grill, Just in case you have misplaced yours. You can download and print it for future reference.

http://help.weber.com/manuals/pdf_files_2011/Gas/Spirit%20ES%20Series%202007newer/OwnersGuides/Spirit_210310_LP_OwnersGuide_89525_030308.pdf

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks & Happy Grilling!!

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Hi.. have a 300 series weber we bought only last year.. I cannot get the burners to come on together.. I can manually light the inner one but as soon as I try and manually light the outer one... it will...


More than likely, the grill's regulator is malfunctioning. To solve this, turn the LP Gas Tank Valve OFF and disconnect the hose. Turn the grill burners ON, wait 2 minutes and turn them OFF. Reconnect the hose to tank and open the tank valve VERY, VERY SLOWLY (Slow motion, slow) Once the valve is open all the way, light the inner burner first and turn it to the highest setting. Does the flame height look correct? If so, light the outer burner and turn to HIGH. Do both flame heights now look correct? If so, you solved the problem.

If you are using an insert-able gas canister, instead of a 20Lb LPG Gas tank, do the same thing as above, except remove the canister. Since there will be no hose/regulator assembly involved.

To provide further assistance, in case you have misplaced your Owners Manual, I have included a link to it that you can download and print for future reference, if you like.

http://help.weber.com/manuals/ducane/2009%20Manuals%20pdf/Affinity_3100_4100_LP_OwnersManual_27010331_101508.pdf

Hope this helped you to solve the problem. Please let me know and Happy Grilling!!

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Using a small flat bladed screw driver tighten the small brass ring This should solve your problem
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Greetings:
Thanks for your follow-up.
The good people at Home Depot gave us the 800 number to call Weber Service Rep.
In turn, the Weber Rep is sending us a replacement part.
We appreciate being able to check your site.
Rae

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