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I have a hp psc 1410 all in one printer and when i starting to scan a document or a picture ,an error message appears that saying an error occurred communicating with the scaning divise. Please ensure that the scanning devise is connected properly and try again. pla solve me this problem

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  • HP Master
  • 1,679 Answers

Try this simple step first,

Disconnect the Power cord from the back of printer (while printer is on)
Wait for 10 seconds,
Connect the cord back and wait till it initializes.
Close HP Director or HP Solution Center,
Try to Scan, It should work.

Posted on Jul 06, 2010

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