Question about HP Photosmart C7180 All-In-One InkJet Printer

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We changed our telephone package last week, eliminating the dedicated fax line to one multi-ring line. The faxes aren't coming through now. Any suggestions?

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You will have to set the Multi-ring pattern in the Printer Fax Setup to distinguish between the phone ring and fax ring

Press Setup button
Scroll to Advanced fax setup ( Press OK )
Choose Distinctive Ring Pattern ( DRP )
Set the multi-ring you have been assigned for Fax
Press OK -
Try dialing the no., the Fax should ring
Try sending Fax or Recieving, it should work.

Also, Turn off the ECM
under SETUP - FAX Settings - ECM ( Error correction mode ) - Turn it OFF

Posted on Jul 06, 2010

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Receiving faxes whilst connected to a phone line automaticly


Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
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Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
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Set up your best option as per your requirement.

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If you have specifically requested a "double" ring pattern for your fax from Telus, then you have the right setting, otherwise, select the Any ring pattern to avoid fax transmission failure.
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How to set fax machine so it can accept after 2 rings?


Distinctive Ring basicsDistinctive Ring service is an optional service available from many telephone companies. The Distinctive Ring service permits you to assign more than one telephone number to the same telephone line. Distinctive Ring allows you to use a single phone line for both voice and fax calls. You can assign a unique phone number and ring pattern for incoming fax calls. When a fax comes in, each telephone number makes a distinctive ringing sound, such as a single ring, double ring, or triple ring.
NOTE: The Distinctive Ring Service is the name HP and others use to describe this feature. Distinctive Ring is also known as:
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  • Custom Ring
  • Ident-a-Call
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  • Ident-a-Ring
  • Multi Ring
  • Personalized Ringing
  • Ringmaster
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The Distinctive Ring Service allows the HP product to work similarly to a dedicated fax line. If you connect an HP fax product and a telephone to one telephone line, you can assign one telephone number for fax calls and another for voice calls.
NOTE: You cannot send or receive faxes when the phone line is in use. Even if the HP fax product has a separate telephone number, it is still sharing the same phone line. Set the Distinctive Ring Service Using the menus on the product control panel, follow these steps to set a distinctive ring pattern. Step one: Turn on Auto Answer Turn on Auto Answer by pressing the Auto Answer button on the control panel. The button light indicates when Auto Answer is on.If the button light is already on, you do not need to press the button. Step two: Set the distinctive ring patternFollow these steps to change the answer ring pattern.
  1. Press the Setup button (c01461502.gif ) on the product control panel.
  2. Press the Right Arrow button (c01185072.jpg ) to select Advanced Fax Setup , and then press the OK button.
  3. Press the Right Arrow button (c01185072.jpg ) to select Distinctive Ring , and then press the OK button.
  4. Press the Right Arrow button (c01185072.jpg ) to select one of the following options:
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    • Single Rings
    • Double Rings
    • Triple Rings
    • Double & Triple Rings
  5. Press the OK button to select the option.
  6. Press the Back button (c01490920.gif ) to return to the main menu.
Now if you have anymore problems copy the link from below and paste it in your address bar and it will help you further with a document. Follow all the settings in the document and your fax should be setup,keep in MIND THAT THE RINGS TO ANSWER SHOULD BE 2,SO YOU CAN RECEIVE FAXES AFTER TWO RINGS

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01647469&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3795406

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For a phone line dedicated only to the fax machine, the process is as follows:
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Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.

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If it is a dedicated fax line it is probabaly best set to fax only mode. Fewer rings (No more than two) FaxTel mode will ring for longer to allow you to pick it up if its a phone call.

Check if the machine has dial tone by onhook button or handset to check. If you have none try testing with another phone to rule out the machine.

Try a manual reception. Pick up the phone when it rings and press the start button.

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