Question about Bushnell Sportsman 4x32 Riflescope (4x32 mm)

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Yesterday I purchased a Bushnell Banner 4-12 x 40mm scope and mounted it on my RWS model 48 air gun per the scope mount manufacturer's instructions. After shooting my gun 4 times the cross hair broke and now I have the ring which the cross hair is mounted to floating around in my scope. Any advice on what I could and should do. Will Bushnell replace my broken scope with a new one? Paul

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  • Anonymous Mar 16, 2014

    I have recently purchased the yukon6*100*100 along with the t ring and the universal t adapter with the barlow lens, I am unable to connect it to the scope, kindly advice how to connect the telescopic side .

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Paul,

to me it sounds like you have unfortunately been the victim of a manufacturers defect. the unique thing about shooting spring based airguns like your RWS and my Gamos is the effect of the recoil. it's different from traditional cartridge rifles but will never really be sufficient to ruin your scopes especially a bushnell. For now i would try to return your scope to the store you bough it from if that is within their returns policy. if not call bushnell at (800) 423-3537


here is their repairs process to help you decide what to do

(Verbatim)

To send product in for repair, please follow these instructions:
* USA Purchases Only
INSTRUCTIONS TO SEND PRODUCT IN FOR REPAIR
Package your product securely and include your name, street address, a daytime phone number, your email address, and a brief description of the issues you want addressed. Insure your product for the appropriate dollar value and send it to:
BUSHNELL (US Purchases Only)
Attention either: Bushnell or **Bausch & Lomb Repairs
8500 Marshall Drive
Lenexa, KS 66214

When returning product for repair, please do not send the product cases, lens caps, mounts, or straps.
SHIPPING & HANDLING FEES
Send in a check or money order for shipping and handling made out to Bushnell in the amount of:

$15.00 for Telescopes
$10.00 for all other products

(California residents are excluded from paying shipping and handling payments for warranted items only)
--> REPAIR PROCESS
When your unit is received it will be assigned a repair number. After reading your letter, a technician will evaluate your unit to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your unit. If your unit is NOT covered under warranty, an estimate for repair or replacement will be mailed to you.

You will have 20 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard or VISA. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired unit or a comparable replacement of equal value and function will be shipped to you via UPS within 3-4 weeks.

Posted on May 06, 2008

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